Job CTI Application Developer Ohio CTI Application

CTI Application Developer

Skills:CTI Application       |  Location:Ohio  ,  United States Of America


Job Title                                           :     CTI Application

Location                       :     Columbus, OH

duration                        :     12+Months

Job description:

·         5 plus years of experience in scale-out architecture,
high-availability architecture and geo-redundant architecture

·         5 plus years of experience in large scale enterprise contact center
application development and integration; end-to-end including contact
orchestration, routing, reporting, real-time data (context) management,
reporting event correlation, agent desktop, Computer Telephony Integration, web
integration to back office and client/entity servicing services

·         Deep understanding of Digital, Cloud and Omnichannel Customer
Experience concepts  

·         Knowledge of UX design to inform and ensure great API design

·         Advocate and evangelist of the micro services architecture and REST
API vision

·         Strong in Agile Development and experience with SCRUM or similar

·         Delivers APIs within an efficient Agile SDLC which includes
continuous delivery and built in quality automation

·         Good written and spoken communications skills in English and
thought-leadership skills

·         Well versed in requirements generation and analysis, vendor analysis

·         Responsible for detailed analysis and design, development, unit
testing, providing support during QA and UAT cycles and a defect free
production delivery. The position will require off hours support rotations.
Application Developers are expected to work closely with the entire IVR and CTI
Development team and also work with offshore counterparts.





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