Job Application Support Analyst Ohio Application Support

Application Support Analyst

Skills:Application Support   Unix Shell   Scripting  |  Location:Ohio  ,  United States Of America


Title: Application Support Analyst
Location: Cincinnati OH
Duration: Longterm

Position Description:

This associate will be responsible for monitoring and resolving all Research Enterprise Enablement requests encompassing all major Research Enterprise Enablement service lines which include several internal R&D created Java applications. This associate will also assist teammates with 3rd level support tickets, be assigned to take lead on one or more service lines and take an active role in assisting with projects to meet assigned deadlines. He or she will be working closely with the Research Enterprise Enablement Developers to help install/update new or existing technologies and ensure release to production standards are followed under the mentorship of more senior teammates. This person will be primarily working with BayMax.

Current tools and technologies include:
Infra, Jira, additional troubleshooting tools
Essential Job Functions:
Maintain daytime support for the REE Team
Partner closely with the Kroger Support Center to identify improvement areas
Participate in the design and implementation of large and/or architecturally significant applications.
Champion company standards and best practices. Work to continuously improve software delivery processes and practices.
Build partnerships across the application, business and infrastructure teams.
Develop programming specifications. Design, code and unit test application code using Software Development Life Cycle (SDLC) best practices.
Complete estimates and work plans independently as appropriate for design, development, implementation and rollout tasks.
Create technical system documentation and ensure that this documentation remains current throughout all phases of the SDLC.
Participate in all phases of system testing.
Communicate with the appropriate teams to ensure that assignments are managed appropriately and that completed assignments are of the highest quality.
Must be able to perform the essential functions of this position with or without reasonable accommodation.


The ideal candidate needs to possess:
2 years minimum experience in application support
Proven ability to troubleshoot support issues with minimal guidance
Proven process improvement abilities
Can communicate effectively with all levels of management and business
Ability to interact well in a team environment
A solid understanding and appreciation for SDLC tools, processes, and Agile Methodologies
AS in Computer Science or equivalent experience.

Bonus Skills:
Basic entry level experience with Java, J2EE, SQL, JSF, Stripes, Struts, Hibernate, JPA, Spring, Acegi Security, JBoss, Websphere, DB2, Informix, Linux, Eclipse, Ant, Maven, JDBC, JUnit, Eclipse desired.
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