Job Call Center Representative Virginia • Flexible Schedule

Call Center Representative

Skills:• Flexible Schedule   • Attention to details   manage time effectively  |  Location:Virginia  ,  United States Of America


Call Center Representative Summary

We are in search of 20 outstanding Call Center Representative who are willing to work from home and will be the primary link between our client's customer both current and potential. As a valued Call Center Representative, you will be the first line of communication for our client's customers.

Call Center Representative Responsibilities
• Manage large amounts of inbound and outbound calls with efficiency and courtesy
• Follow conversation prompts and scripts when handling different topics
• Identify customer’s needs, clarify their information, and research their issues
• Seize opportunities to upsell products when they arise
• Meet or exceed personal/team qualitative and quantitative targets
• Retrieve information from client’s management system or access database to enter customer’s information

Call Center Representative Skills & Qualifications
• Flexible Schedule
• High School diploma or equivalent
• Ability to comfortably sit for long periods of time
• Attention to details
• Strong phone, verbal, and interpersonal skills
• Ability to multi-task, set priorities, and manage time effectively with limited supervision

Preferred Skills
• Ability to resolve conflict and de-escalate tense situations
• Previous customer service experience
• Empathetic customer focus and flexibility to manage many different personality types

Various Clients to choose from in
• Entertainment
• Communication
• Retail
• Salary $9.00-$12.00 per hour

Royal Horizon Consultant

Name Email Skills
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