Hotel manager job description
Hotel manager is responsible for managing employees and for more functions like administrating and coordinating hotel services such as catering and accommodations facilities.
What does a hotel manager do?
Hotel managers are mainly concern with specific duties such as making sure that every inventory is a great place, employees are satisfied and customer doesn’t regret checking in.
Hotel managers in large hotels are mainly into office based work. As compared to small hotel managers are both connected to the employees and customer as well.
Recruiting, training, surprising staff in a positive way is very important. Staff selection is one of the most prior things in hotel management. The hotel manager has to make sure that the staffs he is selecting is good enough to treat their customer with respect and kindness.
Managing budgets is the most important function of a manager. He/she are the only one who is experienced and have knowledge about the budgets and are responsible for any ups and downs.
He/she are mandated to manage statistical and financial records for the management of other departments to work effectively and efficiently.
Managers are also bound to manage events, room booking and maintenance work. The hotel manager is bound to make these things work fluently and without obstructions.
Fundamentally a hotel manager has to handle customer complaints as well as queries. They are the only known to them and all they can ask for is the help.
Promoting and marketing the business are also a good work of manager as they are connected directly to customers and they are there to expand the business.
Kind of hotels under manager:-
Independent hotel and mote
Qualification and training required:-
This job is eligible for both university pass outs and school leavers.
Hotel/catering management is a very helpful qualification for this job. Students who are graduated can do post graduation in hotel management and can get advantages of that in this job.
Other than this a management, tourism, business studies, leisure, languages and travel degrees can work most of it.
Relevant experience is must enter into this business and is very helpful for students who have a good amount of experience in hotel management.
Key skills for hotel management:-
Reliability and stamina are the most essentials for this job. Numerical, verbal and communication skills are very important for this job. Numeracy is important for finance related or office based roles. But communications and verbal skills are important for making the client a permanent customer. If you know a foreign language is an advantage.
Hotel manager must have a positive attitude and a can-do attitude that satisfy customers need and give them the satisfaction that you can solve any of there problem.
Your energy has to talk when you’re talking to any customer and you have to be patient about every situation you are in. That can also verify you’re character towards the firm or hotel you’re working in.
So be calm, patience and you can have all the best hotels near you offering you a perfect job of your dream.