Master Service Consultant – Appliance Repair – $2,500 Sign-On Bonus! with Dish Network Southcarolinainterviews SC

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Master Service Consultant – Appliance Repair – $2,500 Sign-On Bonus! with Dish Network


Southcarolinainterviews       |    Location:SC


The position listed below is not with South Carolina Interviews but with Dish Network  SummaryDISH supports 135+ In-Home Services (IHS) facilities that deliver service solutions to customers in every zip code, across the entire country. The IHS organization encompasses thousands of talented and dedicated employees who serve in roles devoted to a flawless customer experience while delivering the industry's best products and services for DISH and many other national, household brands.Job Duties and ResponsibilitiesIf it s broken, you know how to fix it. You ve made a career out of fixing the things you use.Come join our team of Master Service Consultants, who are experts in the field of appliance repair. The Master Service Consultants are a team of subject matter experts on appliance repair, who support our Triage Call Center and Field Service Technicians, designed to ensure we verbally diagnose and assess customer issues prior to making a home visit for the repair work.At DISH, we understand Field Service. We ve pioneered it by being tuned in to our customer s needs. We are taking our Service Technician fleet to the next level and with the help of our Master Service Consultants, we can get the job done right the first time with each home appliance repair we make.You provide the experience, we ll provide:$25 - $30/hr and above, depending on experience and knowledge baseThe opportunity to apply all the technical knowledge you ve gained throughout your career, in a consultative and coaching positionRewarding work with an opportunity to help build the foundation of our growing teamComprehensive benefits package including complimentary DISH Network service, paid time off, medical, dental, and vision insurance, 401K, employee stock purchase program, and tuition reimbursementSkills - Experience and RequirementsA successful Master Service Consultant will have the following:5+ years of Appliance Repair or other Service Industry experience, with excellent written and verbal communication capabilitySection 608 Technician Certification preferredHigh energy, resourcefulness, and strong multi-tasking abilityStrong customer service skills; friendly, approachable and motivated with a strong work ethic and high degree of integrityAnalytical capability and intuitiveness; ability to follow logic and make the instinctive leap to a solution; problem solving, and critical thinking skills are essentialProficiently utilize Windows OS (XP, 7, 8, 10) and internet search enginesStrong sense of professionalism and active listening skillsAbility to problem solve and use available software/tools to understand and craft the right solution across varying customer needs, business rules, and processes Associated topics: breakdown, calibrate, customer service, diagnose, field service, field service technician, maintenance, maintenance mechanic, repair, troubleshoot 





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