Dutch Inside Sales Agent

Our customer is a European vacation resort chain, founded in 1967 in the Netherlands, renowned for its nature-centric holiday experiences. Nestled in idyllic natural settings, these resorts offer various accommodations, from lodges to cottages, and a wealth of indoor and outdoor activities for all ages. Aqua Sana Spa provides relaxation, and numerous dining options cater to diverse tastes.

About position

Join the team as an Inbound Sales Agent catering to the needs of our valued clients in the Dutch market. Your pivotal role will revolve around crafting unforgettable experiences for our customers throughout their stay. Your responsibilities include delivering top-notch customer service, showcasing our range of products and services, and actively participating in meeting sales targets and enhancing customer satisfaction levels. Join us and be a part of creating memorable moments for our clients.

Your tasks

• Answering Inbound Calls: The primary responsibility of an inbound sales agent is to handle incoming calls from customers who are interested in booking holidays, making reservations, or seeking information about the facilities, accommodations, activities, and pricing offered by our client.
• Providing Information and Assistance: Inbound sales agents need to be knowledgeable about the various aspects of our client, including its locations, accommodation options, recreational activities, dining options, and special offers. They provide accurate and detailed information to customers and assist them in making informed decisions.
• Upselling and Cross-selling: In addition to handling inquiries, inbound sales agents are often tasked with upselling and cross-selling additional services or upgrades to customers. This could include offering upgrades to premium accommodations, recommending additional activities or dining options, or suggesting add-on packages to enhance the customer's experience.
• Processing Bookings and Reservations: Inbound sales agents process bookings and reservations for customers, ensuring that all necessary information is collected accurately and that the customer's preferences and requirements are met to the best of their ability.
• Handling Customer Concerns and Queries: In the course of their interactions with customers, inbound sales agents may encounter queries, concerns, or complaints. They need to address these issues promptly and professionally, seeking resolutions that meet the customer's needs while adhering to company policies and procedures.
• Following Up on Leads: In some cases, inbound sales agents may be responsible for following up on leads generated through marketing campaigns or other sources. This could involve contacting prospective customers who have expressed interest in our client's services but have not yet made a booking, with the aim of converting them into paying customers.
• Maintaining Records and Documentation: Inbound sales agents are typically required to maintain accurate records of customer interactions, including details of bookings, inquiries, complaints, and any other relevant information. This helps to ensure that customer data is properly managed and can be accessed as needed.

Your profile

• High proficiency of Dutch (C2 level)
• Thoroughness, autonomy and good interpersonal skills.
• You have at least 1 year's successful initial sales experience.
• You are known for your elocution, adaptability, stress resistance and you have good oral communication skills.
• You have solid commercial skills and a positive attitude.
• You are dynamic, a team player and have good self-control.
• You love challenges.

Benefits

• The chance to join a prominent industry-leading company with a dynamic and highly motivated team.
• Prospects for professional advancement and growth, bolstered by comprehensive training programs and avenues for internal promotion.
• A collaborative and adaptable work environment that fosters creativity and innovation.

Location

Barcelona (Spain)