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INT-8F8E756 | OSS TECH 1
OSS Tech 1 is responsible for providing technical assistance to all end-users and IT infrastructure support. His/her main responsibility is to ensure all IT related issues or requests are being facilitated. The main responsibilities of a OSS TECH 1 include: Providesfirst-line investigation and diagnosis Resolves and closes incidents/service requests as per help desk procedures allocated timelines Escalates unresolved incidents/service requests within agreed timescales Logs relevant incident/service request details per help desk procedures Communicates withclientregarding incident progress Ensures tickets are always updated until issues are resolved Conducts hardware and software maintenance and support Performs IMAC (Install, Move, Add and Change) Local network support and/or assistscentralizedNetwork team Working knowledge of office automation products and computer peripherals, like biometric, CCTV, printers and scanners Assists Asset Management Team ininventoryof IT assets Performs deployment and movement of IT assets Performs additional task that may be assigned by the immediate supervisor |
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