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ServiceNow Specialist, Sr.
xpatjobs | Location:Pasay , Metro Manila
| Country:Philippines
| Job Description Details: Are you looking for a role that lets you combine your creativity, customer focus and ability to deliver for our customers? Are you intrigued by the idea of a work environment that operates with the flexibility of a startup company, but with the stability of a large company? Are you ready to help shape our future? If you love working in a client-facing capacity to understand and consult on technical needs, then we are looking for you! Stefanini, a global IT Optimization & Services Provider with over 24,000 employees in 40 countries, is seeking someone with excellent technical acumen and the client-minded personality to match. If you are dedicated, accountable, honest, and focused, we want you to become a part of a team that shares similar values with its customers. We need you as a direct-hire ServiceNow Consultant to join our ServiceNow practice. You''ll be working from your home office but reporting into our North American headquarters.Stefanini''s ServiceNow practice is rapidly growing and is adding an additional Consultant to our ServiceNow team. As a ServiceNow Consultant you represent our practice every single day by advising customers and translating their business requirements into technical solutions. You will be joining a highly dynamic, global team that constantly collaborates and strives to shape the future of our customers.Key Job Responsibilities & Essential FunctionsListen to customers challenges and needs, educate them on how these can be solved within ServiceNow and collaborate with other team members to craft a solution proposal for the customerArticulate and mediate trade-offs related to standardization, scalability, manageability, testability, security, maintainability, usability, functionality, cost, and timeTranslate business requirements into technical requirements developing epics, stories and the fundamental technical concepts required to develop a particular solutionAct as a resource and proxy product owner for developers engaged in delivering ServiceNow solutions crafted by you by advising, reviewing work and providing constructive feedback on the solutions that are being deliveredRemain abreast of industry trends and new developments to maintain current skills and remain current with industry standards to ensure solutions provided to customers are current and relevantSummary of QualificationsDemonstrated ability to develop and maintain excellent long-term client / supervisor / peer relationships through delivering positive and valuable experiences to our clients in every interactionProven capability to work well under pressure and within tight deadlinesDedicated leader recognized for team building skills and amazing client serviceDeepknowledge of ServiceNow architecture and conceptsExperience implementing and maintaining service management processes and toolsExperience working closely with SME"s, project managers, and process owners to collect business requirementsKnowledge of cloud computing concepts and Software as a Service (SaaS) architectureKnowledge of Agile/Scrum methodology Job Requirements Details: Minimum 4 years of ServiceNow development/administration experienceServiceNow Certified System Administrator - requiredAdditional ServiceNow Certifications - highly desiredCertified Implementation Specialist - ITSM (or any other module/suite)Certified Application DeveloperExperience in developing ServiceNow functionality that integrates multiple ServiceNow modules (cross-platform)Deep technical and process knowledge of key ServiceNow modules and concepts must includeCMDB and Configuration ManagementIncidentChangeProblemService CatalogService RequestsService PortalNotificationsSurveysExpertise in ServiceNow Development and Administration techniques:Server/Client side scriptingRequest Fulfillment workflow developmentUI Policy developmentBusiness RulesUI PagesUI ActionsACLsExperience implementing integrations of ServiceNow to external systems with knowledge of common integration techniquesREST APIsFile import - Import sets/transform mapsOrchestrationLDAP integrationExperience working in an agile environment utilizing Story/Defect methodologyExperience implementing ServiceNow upgrades and patches, knowledge of ServiceNow upgrade and patching processSome experience working on projects outside of core ServiceNow ITIL/IT Service Management processes (CSM, ITBM or GRC) would be a plusITIL V3 certification preferred |
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