Swedish Customer Service Advisor

Want to work and live in an international environment? Check out this position! Have you always been interested in different cultures, traditions, values, and habits? Move to Valencia and start a new job in an international company where you can work with colleagues from a lot of different cultures. So it is the perfect place to learn more about different cultures, develop your intercultural skills and extend your international network!

As a Customer Service Advisor, your primary responsibility will be to provide top-notch support to customers, addressing both technical and administrative inquiries through telephone, chat, and email. This includes assisting customers with installations and configuring their terminals or online payment solutions, troubleshooting reported issues and maintaining strong customer relationships.

Profile

• Fluent in Swedish
• Working proficiency in English
• Experience in a call centre
• Strong communication and social skills
• Positive attitude towards changes
• Team-player mentality
• Strong listening skills
• Service-oriented approach
• Ability to handle conflicts constructively

Daily tasks

• Blocking lost/stolen credit and debit cards
• You will handle inquiries from credit card holders and ensure the security and protection of credit card information
• Identity verification, answering questions and explaining any steps are among your core duties
• Checking temporarily blocked cards for transactions and permanently blocking or unblocking the credit card
• Handling claims files

Benefits

• Paid training
• Free Spanish lessons (once a week)
• Unique, atmospheric, people-oriented call centre, with a good dose of fun
• Market-based basic salary with the possibility of a bonus
• Employee benefits such as meal cards, transport cards, and private insurance
• Free fruit and coffee
• Growth opportunities

Location

Valencia, Spain