Dutch Remote Support Engineer

Our customer is specilised in engineering and custom-built machinery across various industries. With roots in the textile industry, the company has expanded its expertise over the years, gaining a strong reputation for flexibility and innovation. Their services include the design and construction of integrated, future-proof machines tailored to meet specific client needs.

A dedicated division within the company focuses on automation and robotics, offering comprehensive solutions in electrical engineering, panel building, cabling, programming, and the commissioning of machines and industrial robots. These services support both internal projects and external production companies, ensuring cutting-edge innovation and efficiency in industrial automation.

Your Role

• Assist customers remotely with technical issues and malfunctions.
• Take over systems remotely to provide fast and effective support.
• Work alongside project engineers to solve complex project-specific issues.
• Support colleagues with technical challenges.
• Plan and coordinate service assignments on-site.
• Prepare after-sales quotations and manage SLA contracts.

Your Profile

• Master?s degree or at least 10 years of relevant experience.
• Recent graduates are not eligible for this role.
• Knowledge of Siemens TIA Portal, Step 7, and Sinamics drives. Familiarity with Beckhoff or other PLC systems is a plus.
• Fluent in Dutch and English. Knowledge of French and/or German is an advantage.
• You live in the area of Waregem.

What We Offer

• Work in a stable and growing company with a dynamic atmosphere.
• Modern, well-equipped workspace to support your tasks.
• Competitive salary based on your experience and qualifications.

Location

Waregem, Belgium