Dutch Service Desk Agent

Tired of the daily grind? Break free with an overseas job in vibrant Barcelona! Immerse yourself in a new work environment, a different culture, and unique experiences. This opportunity promises professional growth and a fresh perspective. Ready for the adventure? Explore the details of this exciting position!

Your role

• Provide exceptional support to curators, judges, the registry, and the prosecutor's office of the court, along with companies and private individuals using digital platforms.
• Handle inbound customer service activities, including calls and ticket (email) handling.
• Address inquiries related to general information, procedural questions, platform issues, user access, and PC configuration.
• Execute outbound customer service activities, such as making callbacks to address questions and provide solutions.
• Send reminder and status update emails to ensure timely communication and resolution.
• Ensure a high standard of customer service throughout all interactions.
• Collaborate with team members to efficiently resolve customer issues.
• Maintain accurate records of customer interactions and transactions.
• Stay informed about the latest updates and features on digital platforms to better assist customers.
• Continuously strive to enhance the overall customer experience.

Profile

• Fluent in Dutch
• Excellent verbal and written proficiency in English.
  
• Preferably to have an affinity with law/ magistracy.
• Analytical skills, problem-solving thinking and a healthy dose of empathy
• Excellent computer skills and a readiness to acquire new tools

Our ideal candidate is

• Communicative
• Disciplined and accurate
• Respectful and positive towards customers
• Solution-oriented thinking
• Patient
• Reliable

Our offer

• Paid training
• Free Spanish lessons (once a week)
• Unique, atmospheric, people-oriented call centre, with a good dose of fun
• Market-based basic salary with bonus
• Employee benefits such as meal card, transport card and private insurance
• Growth opportunities

Location

Barcelona, Spain