Norwegian Customer Service Advisor

Thinking about moving abroad? Take a look at Barcelona where there is a lot to do and experience. You will be able to visit a good number of museums, the Barcelona Cathedral and the Sagrada Familia. You can experience the culture and maybe even learn Catalan or Spanish. All of this is possible while working for one of the biggest companies in communication. Want to take the next step and start this new adventure? Take a look at this job position!

As a Customer Service Advisor, your primary responsibility will be to provide top-notch support to customers, addressing both technical and administrative inquiries through telephone, chat, and email. This includes assisting customers with installations and configuring their terminals or online payment solutions, troubleshooting reported issues and maintaining strong customer relationships.

Profile

• Fluent in Norwegian (Level C2)
• Working proficiency in English
• Experience in a call centre
• Strong communication and social skills
• Positive attitude towards changes
• Team-player mentality
• Strong listening skills
• Service-oriented approach
• Ability to handle conflicts constructively

Daily tasks

• Blocking lost/stolen credit and debit cards
• You will handle inquiries from credit card holders and ensure the security and protection of credit card information
• Identity verification, answering questions and explaining any steps are among your core duties
• Checking temporarily blocked cards for transactions and permanently blocking or unblocking the credit card
• Handling claims files

Benefits

• Paid training
• Free Spanish lessons (once a week)
• Unique, atmospheric, people-oriented call centre, with a good dose of fun
• Market-based basic salary with the possibility of a bonus
• Employee benefits such as meal card, transport card and private insurance
• 4 company outings per year
• Free fruit and coffee
• Growth opportunities

Location

Barcelona, Spain