Continuous Improvement Specialist

Balance the Process, Balance Your Life

At Emapta, we dont just offer jobswe build careers. As a global outsourcing company, we empower top talent with world-class tools, international exposure, and a supportive, people-first culture. From startups to Fortune 500s, our partners trust us to deliver excellence, and we trust our people to lead the way. With hybrid flexibility, endless learning opportunities, and a culture built on collaboration and innovation, Emapta is where passionate professionals thrive. Join a company thats redefining successglobally competitive, locally grounded, and always future-ready. This is more than work. This is your era.

Job Description

As a Continuous Improvement Specialist, you will develop and maintain policy and process documentation, ensuring seamless operations. You will lead process redesign workshops, manage change initiatives, monitor performance, and drive improvements. Collaborating with stakeholders, youll define metrics, enhance workflows, and implement strategic solutions that optimize efficiency and elevate business operations globally.

• Act as a Project Manager for tactical initiatives and process improvement projects, including but not limited to:
  

• Managing process changes
  
• Leading process redesign workshops
  
• Educating business users on managing and operating business processes
  
• Monitoring, measuring, and providing feedback on process performance
  
• Facilitating process workshops to elicit requirements and collaborate with users
  

• Foster self-development and build effective relationships within the team.
  
• Provide proactive information, advice, and expertise to stakeholders.
  
• Listen and respond to team concerns while addressing performance feedback.
  
• Develop plans to capitalize on personal strengths and address improvement areas.
  
• Anticipate and respond to business needs while adapting to change and challenges.
  

Essential Responsibilities

• Design and redesign integrated workflows and processes that enable fast, simple, and reliable transactions for internal and external clients.
  
• Identify, assess, and resolve business process issues, from simple inefficiencies to complex operational gaps.
  
• Ensure cross-functional alignment by effectively communicating with stakeholders to understand requirements, goals, and process design approaches.
  
• Drive process improvements to meet the evolving needs of both the client and the business.
  
• Collaborate with stakeholders to define metrics and implement reporting systems for designed processes.
  
• Work closely with teams to ensure clear and rapid implementation of agreed processes.
  
• Utilize best practices and tools to document current-state (as-is) and design future-state (to-be) processes as needed.
  

Requirements