Chat Sales Specialist (Non-voice)

Who is TDCX?

TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the worlds best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the regions growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

The Role

What is your mission?

• Adhere to procedures and work flows for managing interactions through chat, reporting, information processing, etc.
• Present, promote and sell products/services using solid arguments to existing and prospective customers
• Perform cost-benefit and needs analysis of existing/potential customers to meet their needs
• Coordinate sales effort with team members and other departments
• Achieve agreed upon sales targets and outcomes within schedule
• Establish, develop, and maintain positive business and customer relationships
• Perform other job-related duties as assigned

Ideal Profile

Who are we looking for?

• High School or Senior HS Graduate
• At least 2 years BPO experience, including 6 months in Sales and 1 year in Customer Service Chat.
• Candidates with over 1 year of combined Sales and Customer Service Chat experience will be considered.
• Customer service and sales knowledge in computer use and navigation of electronics products
• Strong verbal and written English communication skills
• Amenable to work on rotating shifts
• With capability to work from home and with access to a quiet and secured room and at least a 30 MBPS internet subscription
• Can work onsite in Cebu IT Park, Cebu City

(*New Hire Performance Promo is exclusive for January''s Class. Terms and conditions apply.)

What''s on Offer?

• Up to 38K/Monthly*
• P30,000 New Hire Performance Bonus*!
• Up to P1300 in eGCs for milestones*
• FREE Meal & P300 eGC for all onsite applicants!
• HMO and life insurance from day one!
• Mental health consultations and Employee Assistance Program
• And many more!