Helpdesk Assistant

Revolutionizing Education Through Innovation

Edusuite is a cutting-edge AI-powered EdTech company dedicated to transforming the education landscape. We design and deliver intelligent systems that empower schools, colleges, and universities to optimize their operations, streamline decision-making, and enhance the learning experience.

Founded on the principles of innovation, efficiency, and collaboration, Edusuite is at the forefront of the digital education revolution. Our solutions leverage artificial intelligence to enable institutions to focus on what truly matters: providing exceptional education to students.

Core Mission and Vision

• Mission: To empower educational institutions with intelligent tools that simplify operations, enhance student engagement, and foster academic excellence.
• Vision: To be the leading AI-driven platform that redefines the way education is delivered and managed across the globe.

Our Values:

1. Innovation: We constantly push the boundaries of technology to create solutions that address the unique needs of educators and administrators.
2. Collaboration: We work closely with our partners to ensure our tools are tailored to their specific challenges and goals.
3. Integrity: We are committed to transparency, ethical practices, and delivering exceptional value to our clients.

Key Achievements:

• Partnered with leading educational institutions across the Philippines and beyond.
• Recognized as a top AI EdTech innovator in the region.
• Streamlined operations for schools, saving them time and resources while improving educational outcomes.

Join the Movement:

Whether youre a student intern, an educator, or a school administrator, Edusuite offers an opportunity to be part of a transformative journey. Together, lets shape the future of education.

The Role

• The Helpdesk Assistant will correspond with end-users of our system. This person will help customers in verifying and addressing common issues while escalating and coordinating more complex concerns.

Being part of our team means access to unlimited vacation leaves, working from home or a hybrid work arrangement, flexible working schedule, extracurricular and gaming activities, health and wellness, training and continuing education, and other exciting opportunities!

Job Responsibilities:

• Oversee multiple lines of support which include Chat, Phone, Email, and our ticketing system queue.
• Provide support in streamlining the processes to make them as efficient as possible.
• Offer assistance to our end users 24/7 or as needed, and be persistent in responding to their inquiries in a timely manner.
• Resolve common issues.
• Verify, escalate, and coordinate with other departments for more complex concerns.

Ideal Profile

Qualifications:

• At least a year of experience in Help Desk or similar roles.
• Fresh graduates with excellent credentials are welcome to apply.
• Excellent written and verbal communication skills.
• Creative and a good problem solver.
• Great attention to detail and organizational skills.
• Has a clear understanding of incident management.
• Good people skills and stress-management skills, to manage both expectations and the complaints of users.
• Ability to thrive and deliver high-quality results in a fast-paced environment.
• Must be available for on-call work, particularly during non-working hours.

Bonus points:

• Knowledge of Database and System Administration.
• Experience in Quality Assurance.

Instructions to Apply:

To ensure we can review and process your application efficiently, please follow these steps:

1. Send your CV directly to us via email at [email protected].
2. Use the following format as your email subject: SNAPHUNT_APPLICATION: Helpdesk Assistant | [Your Full Name]

We look forward to receiving your application and will be in touch soon!

What''s on Offer?

• Flexible working options
• Excellent career development opportunities
• Hybrid or Work From Home working set up