IT Specialist

The Offer

• Flexible working options
• Work within a company with a solid track record of success
• Leadership Role

The Job

The IT Specialist role encompasses overseeing and maintaining the clients technology systems to ensure smooth operations. This includes troubleshooting and resolving tech-related issues while providing crucial support to digital operations, contributing to the clients continued technological success in the industry.

Responsibilities:

• Managing and maintaining the clients technology systems.
• iPhone and iPad (IOS) configuration and troubleshooting.
• Preventive maintenance of networking equipment such as Cisco and Meraki.
• Providing support for onsite and remote operations.
• Ensuring data security and privacy.
• Collaborating with the team to optimize tech solutions.
• Developing efficient helpdesk processes.
• Serving as an escalation point for complex technical issues.
• Staying updated on emerging technologies and industry trends.
• Maintaining a comprehensive understanding of the clients'' IT infrastructure.
• Monitoring and analyzing helpdesk metrics and generating reports.
• Preventive maintenance of computer hardware and software.
• Documentation and implementation of technology projects.

The Profile

Desirable Skills and Experience:

Must-haves:

• Must be based in Metro Manila.
• Excellent written and spoken English communication skills.
• At least 1-2 years of IT work experience with computer technology in a business environment.
• Experience in IT-related disciplines, such as, but not limited to:
• LAN and WAN set-up and troubleshooting
• IOS and Windows configuration and troubleshooting
• Network printer set-up and troubleshooting
• MS Teams administration and management
• Experience in Jira and Zendesk ticketing system
• Experience in Network Security
• Microsoft technologies: MS Office 365, Windows Server 2012 or later and Windows 8 or later.
• Experience in remote access and support via AnyDesk.
• Knowledgeable of data privacy practices and laws as they relate to technology issues

Nice to haves:

• Bachelors degree in BS IT, BS Comp Sci, BS Computer Engineering or equivalent.
• Familiar with network engineering equipment such as Cisco or Meraki.
• Has Cisco certification.
• Knowledgeable with Zoom and HubSpot configuration and administration.
• Experience in virtualization technologies to apply to hardware, software, memory, data and network.

The Employer

Our client is a BPO company with operations in Australia and the Philippines. With a strong commitment to excellence, our client aims to provide outstanding outsourcing solutions for businesses of all sizes.