Operations Supervisor (Retail Account)

The Offer

• Flexible Schedule
• Fantastic work culture
• Attractive Salary & Benefits

The Job

• General Customer Service includes post-sale technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers including: Remote Customer Service: Providing customer service and support via phone, online chat, or text including:
• Call center-based customer support in response to a high volume of low complexity inquiries
• Customer issues analysis and resolution (typically performed in an office environment) in response to a lower volume of higher complexity inquiries Distribution Center Customer Service: Performed in a distribution center, product returns/repair center, or field walk-in customer service facility including:
• Acting as liaison between customers, production and distribution departments related to specific customer orders
• Providing technical and non-technical customer support in a walk-in service center Incumbents matching to this specialization are not compensated based on achievement of sales targets.
• Positions on this level have comprehensive knowledge of the specific discipline or the broader area in which the position operates. Executes specialized projects and activities and typically works according to set principles. Usually generates and initiates own workload and doesn''t need instructions or guidelines. Might supervise work of less experienced professionals providing professional expertise and taking responsibility for the end-product. Positions at this level are expected to significantly improve the day-to-day activities/processes.
• Manages and oversees the implementation of short-term activities within the team. Decisions are of an operational nature within a defined scope. Positions on this level delivers their share of professional responsibilities focusing on professional excellence. Typically manages a team of Individual Contributor co-workers.

The Profile

• 1-4 years of experience in customer service, operations, or supervisory roles within a retail or BPO environment
• Experience in managing and overseeing teams, ensuring operational efficiency in a high-volume customer service setting
• Background in call center operations, distribution center support, or walk-in service center management
• Proven ability to handle customer escalations, technical and non-technical support, and order-related inquiries

The Employer

Our client is able to successfully cater to the recruitment and staffing requirements of BPO/Ecommerce/Other sectors doing Entry level Hiring from onshore to offshore locations.