Senior Specialist: Product Mobile Business

Dittohire | Location:Johannesburg, South Africa | Country:South Africa

Main Purpose

The role is responsible for the development and implementation of the Mobile Business strategy. The role will manage, coordinate the commercial strategy for the Mobile Business and execution of the strategy. The role must build a motivated, high-performing Sales, Product Management, Marketing and Customer Experience team which delivers on revenue and profitability budgets. Leads the development of end-to- end customer journey experience by deciding on standards, knowledge, skills and behaviours required to meet the expectations of the customers.

MOBILE BUSINESS STRATEGY AND PLANNING

In conjunction with the COMPANY Executive Management Team, participates in and develops the 3 to 5-year Strategic Plan for the Mobile market
Develop and grow the Mobile business.
Develop, design and formulate key strategic mobile sales and sets BU directional goals and objectives.
Increase Mobile Sales Revenue, in line with set targets
Provide leadership on managing customers and resolve customer issues while maintaining and growing existing�customer base and managing churn.
Develop granular monthly, weekly, daily plans to ensure�revenue targets are achieved for the Mobile business
Develop customer data-driven strategies across the sales segments to build stronger relationships with our customers and higher levels of loyalty.

NEW BUSINESS, CUSTOMER AND STAKEHOLDER RELATIONSHIPS

New Business

Develop plans to create and grow new business sales
Negotiate and manage contracts and authorises new business contracts to increase revenue.
Develop and oversees Customers? acquisition plans and implementation to achieve the targets in the Sales Plan through direction to the Sales teams

Channel Management and Stakeholders Relationships

Works with our company stakeholders on our wireless spectrum assets
Identifies, engages and builds relationships with strategic channel stakeholders to assist in the growth and future revenue.
Evaluates sales and channel models and their performance and directs implementation of cost effective and efficient models.
Develops and ensures the implementation of the strategies for new channels/partners and incentive schemes

MANAGEMENT OF SALES, PRODUCT MANAGEMENT, CUSTOMER VALUE MANAGEMENT AND PRICING FUNCTIONS IN DEPARTMENT

Lead our product and pricing evolution in the Mobile Business space
Develop and implement pricing strategy to ensure COMPANY remain relevant & profitable in the market
Mobile Product development & Lifecycle management
Develop GTM strategy to support mobile product rollout & uptake
Responsible to develop mobile & fixed wireless access Device strategy and roadmap
Support legal, governance & complainants

STAFF DEVELOPMENT AND PERFORMANCE MANAGEMENT

Responsible for building a team for the Mobile Business with the necessary skills & experience to deliver on performance targets
Responsible for staff evaluation, identifies performance strengths and deficiencies, and arranges for necessary corrective action
Manages team in line with the company?s polices and procedures

Key Decisions:

Decides and informs on the 3?5-year strategy for the Mobile Business and its impact on the COMPANY performance
Decides on strategic sales plan with a view to grow revenue Mobile Business
Decides on budget allocation, measurement & reporting for Mobile Business
Decides on customer segmentation
Decides on Channel/Partners
Decides on the pricing strategy for Line of business
Decides on price setting in order to maintain price competitiveness
Decides on acceptable margins per product / scenario
Decides on the methodology and go to market plan for the Product line of business.

Accountable for:

Accountable for Management of Mobile Business.
Accountable for setting Mobile Business Revenue Targets
Accountable for the end-to-end lifecycle management of Mobile Business customers from quote to cash and the ongoing service assurance and service maintenance; customer acquisition and retention;
Accountable for building a team for Mobile business and the performance of the team
Accountable Mobile Business Stakeholder Management
Accountable for Products Profit/Loss
Accountable for determining product value proposition, product bundles, setting customer profiles through Marketing to achieve optimal GTM
Accountable for the management of new and existing products to successfully support the Business of COMPANY.
Accountable to determine performance measurements and apply corrective measurement where necessary

Formal Qualifications Required

Matric
Relevant B.Sc. or BCom degree
Post Graduate Degree (DESIREABLE)

Job Related Experience Required

Proven leadership track record on executive level |�+5years | Essential
Experience in telecoms or related industries preferable |�+5 years | Essential
Senior Sales Executive Experience | +5 years | Essential
Experience in managing and working through�Channel/Partners |�+5 years |�Desirable

Job Related Knowledge Required

Possesses strong analytical skills enabling complex issues to be rapidly understood and a range of potential solutions to be developed
Extensive knowledge of the MNO & MVNO industry in SA
Product Development
Innovation process and Product Lifecycle management
Broad knowledge of delivery at a cross functional level

Job Related Skills Required

Management skills
Sales and Negotiation skills
Excellent analytical skills
Communication skills ? written and verbal
Product Marketing & Management Skills
Ability to identify, communicate and ensure implementation of the key strategies and objectives for the success of this line of business
Creative Innovative thinking, Design Thinking, Solutions Focussed
High degree of resourcefulness and initiative; ability to prioritise multiple tasks to meet deadlines.
Project Management skills/ experience
Business Analysis

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Open Date 07/14/2025 Close Date Open Until Filled Yes Maximum Number of References Minimum Number of References Equity Statement
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