Inbound CSR | Dayshift | Onsite (Ortigas)

• Handle inbound calls from customers and provide support for inquiries, complaints, and requests.
  
• Process customer orders accurately and efficient
  
• Escalate complex issues to the appropriate department or supervisor.
  
• Maintain accurate records of customer interactions, orders, and issues.
  
• Ensure timely follow-up on customer inquiries and complaints.
  
• Provide clear and concise information to customers regarding products, services, and policies.
  
• Assist in resolving any order-related issues, including discrepancies or delays.
  
• Contribute to team goals by meeting service targets and maintaining high customer satisfaction.
  
  

Requirements

• Bachelor''s degree in Business, Communications, or related field is preferred.
  
• 1-3 years of experience in customer service, preferably in an inbound call center environment.
  
• Strong phone communication skills and the ability to handle customer inquiries professionally.
  
• Proficiency in using customer service software and order processing tools.
  
• Strong problem-solving skills and ability to handle call escalations effectively.
  
• Excellent organizational skills and attention to detail.
  
• Ability to work well under pressure and in a team-oriented environment.
  
• Strong time management skills to ensure timely responses to customer needs.
  

• HMO, Dental, and Life Insurance for you and one free dependent from day one (with the option to enroll additional dependents)
  
• Paid Leaves: Birthday, Vacation, Medical, and Maternity (up to 6 Vacation Leaves are convertible to cash on your anniversary)
  
• Employee Engagement Activities: Year-End Party, Family Day, Team Building, and more!