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Pay Later Travel - Accounts Receivable Specialist - 1 FTE
xpatjobs | Location:Makati , Kalakhang Maynila
| Country:Philippines
| Job Description Position Summary We are seeking a highly detail-oriented and proactive Accounts Receivable Specialist to join our Payments Team in the Philippines. In this role, you will be responsible for managing various accounts receivable functions such as invoicing, payment tracking, collections, and refunds, ensuring all tasks are executed accurately and promptly. You will play a key role in monitoring overdue accounts, resolving payment disputes, and collaborating with internal teams to ensure that financial records remain accurate and up-to-date. This position requires strong communication skills, the ability to solve problems efficiently, and a high level of organizational capability. The ideal candidate will be able to handle a high volume of transactions while maintaining attention to detail and providing excellent customer service. Key Responsibilities Accounts Receivable Collections Invoicing Payment Tracking: Oversee and ensure the timely and accurate invoicing of customer accounts. Track payments to ensure they are applied to the appropriate accounts and in a timely manner. Collections Refund Processing: Handle the processing of collections and refunds, ensuring that all payments are recorded and reconciled correctly. Aging Reports Follow-ups: Regularly monitor aging reports to identify overdue payments. Proactively follow up with customers to ensure timely collection of outstanding balances and improve the overall collections process. Payment Arrangements: Collaborate with customers to make payment arrangements in accordance with company policies and standard operating procedures (SOPs), ensuring mutual understanding and compliance. Customer Communications: Manage all communications related to accounts receivable, including responding to customer emails and inquiries, addressing issues promptly, and maintaining professionalism in all correspondence. Customer Service Complaint Handling Resolving Inquiries: Provide timely and professional responses to customer inquiries about overdue accounts or payment disputes. Ensure that customers receive accurate information and that their issues are addressed effectively. Escalation Management: Handle escalated customer situations, including complex or irate customers, ensuring that customer satisfaction is maintained while strictly adhering to company policies. Empathetic Support: Provide empathetic and solution-oriented support in resolving disputes or payment issues, ensuring that customer concerns are resolved efficiently while protecting company interests. Skills Competencies Required Customer Service Excellence: Strong communication skills and a customer-first attitude. Ability to manage customer issues with professionalism and efficiency while ensuring satisfaction. Financial Acumen: Solid understanding of accounts receivable processes, including invoicing, payment tracking, and collections. Attention to Detail: Ability to handle financial transactions accurately and maintain proper financial documentation without errors. Problem-Solving: Strong problem-solving skills, particularly when addressing complex customer complaints or payment disputes. Time Management: Exceptional organizational skills, with the ability to manage multiple tasks and responsibilities in a fast-paced environment. Adaptability Flexibility: Comfort working in a 24/7 environment with rotating shifts and changing priorities. Ability to adapt quickly to different operational demands. Communication Skills: Comfortable with handling customer inquiries and complaints effectively through both phone calls and emails. Requirements Flexible Scheduling: Ability to work flexible shifts, including working during weekends and shifting rest days to weekdays, based on operational demand. Work Hours: AU Shift: 6:00 AM - 3:00 PM | US Shift: 10:00 PM - 7:00 AM Tools (Preferred, but not required): PipeDrive, Stripe, Tableau, G Suite Requirements Skills Responsible, mature, with a strong work ethic and initiative. Excellent command of customer relations (reassuring, visionary, proactive, dynamic, reliable) Strong written English communication skills Strong conversation English communication skills Ability to manage queues and prioritize based on urgency (time until departure) Ability to follow process and improve processes for efficiency Critical thinking and problem-solving skills. Past Experience At least 2 years of experience in a travel agency or business platform (preference to roles dealing with booking changes, disputes or communication with suppliers) Sabre and Amadeus''s experience is an advantage (not required for the role but preferred) |
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