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Helpdesk Coordinator


xpatjobs       |    Location:null , null       |    Country:Philippines

NteK Solutions Group (NteK) is a group of technology companies servicing the IT needs of businesses, industries and governments in Bahrain, Kuwait, Oman, Qatar, Saudi Arabia UAE. NteK is headquartered in Kuwait and began initial business operations in the fall of 2004. NteK seeks to play a niche role as a service provider in the following areas: Managed IT Services, Outsourcing of IT Personnel, Infrastructure Services (Networking, CCTV, IP Telephony), Technical Support Contracts, On-Demand IT Services (Fixing IT issues on call-basis for a fixed rate), Backup to Cloud DRaaS Services (On-premises Cloud based backup with full image restoration and boot from cloud), Desk Side Support Services (IMAC, Imaging, Troubleshooting) Our Presence NteK has been delivering their services for over 13 years. NteK is active in Kuwait, KSA, Bahrain, Qatar, UAE, Oman, Yemen, Egypt, Algeria, Tunisia, Morocco, Jordan, Lebanon Pakistan.The RoleYou will be responsible for : Responding to Client service requests.Assigning ticket to the relevant engineer following up till the issues are closed.Taking updates from the engineer and updating the client in a timely mannerEnsuring all standards and procedures are followed and maintained.Providing monthly help desk reports.Ideal ProfileYou have at least 2 years experience, ideally within a Helpdesk / Technical Support role.You have excellent communication and interpersonal skills.You have working knowledge of Google Sheets, Email Communications, Whatsapp Communications, Communication Skills, Self Motivated and Ability to learn quicklyYou pay strong attention to detail and deliver work that is of a high standardYou are highly goal driven and work well in fast paced environmentsYou are a strong team player who can manage multiple stakeholdersWhat''s on Offer?Work within a company with a solid track record of successFlexible working optionsWork alongside & learn from best in class talent

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