Wipro is hiring For US Payroll Process

Job Description

Process- US Payroll Process

Exp- 2+ years of exp in US Payroll process is mandatory

Rehire- Candidates left Wipro in 2022 and before that are allowed

1. Walk-in Date: 19th April'25
2. Time: 12.30PM- 2PM
3. Location: Building no 3, 3rd floor, Gigaplex, Airoli West, Near Patni ground, Opp to Capgemini capmus.

Scope

Summary

The Senior Analyst (SA) supports ongoing delivery to clients through issue resolution, Change Requests (CRs), and standardized processes that contribute to achievement of Service Levels (SLAs or RSLs) and Key Performance Indicators (KPIs). The Senior Analyst is the first point of contact and interacts with Onshore counterparts for any process or domain related work /escalations in the process. The Senior Analyst would be responsible for reporting key process related metrics and manage workload.

Responsibilities:

End-to-End Payroll Processing:

• Responsible for processing transactions in a timely and accurate manner to ensure service delivery as per client contractual commitments and assigned targets.
• Independently handle on-cycle and off-cycle payroll processing in SAP and Payroll Control center.
• Troubleshoot complex payroll issues related to retroactive adjustments (PU03), wage type mismatches, and simulation errors & PCC alerts.
• Validate post-payroll processes, including GL posting (PC00_M99_CIPE), bank file generation (DME), and payroll posting simulations
• Investigate and process payroll adjustments including 221 entries using YANA, YAWA, TWEG, ADJT
• Should be well versed with PAUX, PAKY and PAUY for Infotype 221 loads

Process Optimization and Improvement:

• Accountable for driving resolution of customer/client issues by conducting research, analyzing trends, preparing RCA (Root Cause Analysis), implementing action plan and effectively communicate the same to the stakeholders
• Identify automation opportunities to streamline payroll reporting and reduce manual interventions
• Build Standard Operating Procedures (SOPs) for transitioned / new projects/processes.
• Accountable for SOP review, update and version control
• Responsible for gathering, documenting, testing & deployment of business requirements in change in scope of work / new work. Partner with stakeholders for defect management as required.
• Ensure the standardization and improvement of processes by using Quality tool
• Participate and drive end-to-end transition of work from internal and external client (requirement gathering, documentation, and deployment)
• Identifies potential production defects and submits via defect submission process
• Identify, plan, and manage process improvement projects to create efficiencies in operational workloads.
• Participate & execute change request activities
• Ensures accuracy on inbound/outbound data

Team & Stakeholder Management:

• Actively participate and provide pertinent information/data in client calls/ meetings, projects, etc.
• Partner with client manager to ensure timely completion of Client projects
• Supports creation of back-up plan and implementation
• Deliver training sessions on different domains, legislative requirements, scope of the domain and the clients, and up-skill the team members a subject matter expert for the Domain
• Train and mentor new hires on SAP payroll best practices and error troubleshooting.
• Act as a bridge between payroll operations and SAP functional teams for process improvements.
• Accountable for managing work allocation process in consultation with management.
• Assists stakeholders in reporting on key metrics as required
• Point of contact for ongoing support for client and third-party administrator.
• Comply to all Data Security and Code of Conduct standards
• Provide OFS (On Floor Support) to team members.
• Follow Data Privacy and Code of Conduct standards
• Ensure compliance to Time Recording guidelines
• Adherence to floor policies, team schedule and leave plans

Advanced Reporting & Analysis:

• Accountable for Reporting technical and system related issues to the helpdesk, reviewing process level impact and executing mitigation plan.
• Generate various payroll reports such as Gross wages, Net wages, offcycle & oncycle paycheck counts, tax reconciliations and exception trend analysis reports for management.
• Provide Client data for external audits (SAS/SOC Audit)
• Responsible for maintaining & implementation of quality approach document.
• Escalate noncompliance issues of process/procedures as per protocol

Requirements

Competencies

• Passion for results:
• Be committed to perform the job to the highest possible standard
• Push self to explore various options in face of obstacles and finds ways to achieve the end result
• Client Centricity:
• Ask questions and show keenness to understand client perspective
• Meet timelines with minimal or no escalation
• Demonstrate responsiveness to client needs and requests, and uunderstands the customer's needs and provide acceptable solutions by bringing contextual nuances in deliverables
• Effective Communication:
• Listen intently and ask questions to clarify understanding
• Understand given data and structure further communication based on the understanding
• Considers the stakeholders perspectives & interests in building solutions to the problem/ scenario.
• Collaborative Working:
• Work well with colleagues from different parts of the organization.
• Make changes in own way of working for the benefit of the client, organization and other relevant stakeholders.
• Willingly asks for others ideas and views shares rationale of actions taken to achieve goals, with others, to build trust
• Problem Solving & Decision Making:
• Seek and analyze data and information pertaining to the issue at hand
• Breaks down issues to logical parts; Actively investigates and discusses it
• Display a sense of urgency in accomplishing goals and takes actions to ensure results.
• Chooses the best course of action with available information
• Learning Agility:
• Demonstrate eagerness to learn on the job
• Apply learned concepts and skills on the job independently
• Records learning and insights from formal and informal events for self-learning
• Seek necessary help to deliver results in new and ambiguous situations
• Execution Excellence:
• Clearly understand work expectations & prioritize critical activities
• Anticipates operational issues and prepares accordingly
• Recognize the need to modify processes to achieve process efficiency
• Use a judicious mix of available resources while maintaining quality and speed of work output and review own work before submission, to ensure it fulfils requirements

Education & Skills

• Bachelors Degree (preferably Commerce/Accounting)
• Minimum 36-42 months of relevant work experience on SAP and US Payroll domain
• Good written & verbal (English) communication skills
• Working knowledge of computer applications including Excel & Word.
• Excellent SAP tool knowledge HCM module

Work Conditions

• Flexibility to work 24*7 shift timings
• Occasional extended work hours to meet business needs
• Mobility across client teams
• Willingness to sign a service agreement before every overseas travel / assignment / training

Job Classification

Contact Details: