Employee Services New Associate - Mumbai - Night shift

Job Description

Purpose:
The role provides client services for Employee & Org Data Management, covering processes from hire to retire. This includes maintaining HR records, handling client issues, and updating systems accurately. The role ensures process efficiency while working with Delivery Services Management to resolve issues and improve processes.

Primary Responsibilities:

• Execute employee data management processes (e.g., new hires, job changes, exits) accurately and on time.
• Analyze and follow Work Instructions, escalating complex issues as needed.
• Participate in client calls and maintain proper documentation.
• Perform root cause analysis and recommend corrective actions.
• Suggest process improvements for accuracy and efficiency.
• Maintain daily process metrics and MIS.
• Provide high-level customer service with attention to detail and confidentiality.
• Update client systems with accurate data and complete tasks within deadlines.

Functional Competencies:

• Knowledge of Employee & Org Data Management processes (mandatory experience from onboarding to termination).
• Strong command of written and verbal English.
• Knowledge of MS Office/Excel and SuccessFactors is a plus.

Education & Experience:

• Education: Bachelors degree (any discipline).
• Experience:
  
• Essentials: 1-2 years of experience in Employee & Org Data Management (mandatory experience from onboarding to termination).
• Desirable: Experience in the BPO industry.

Skills & Knowledge:

• Strong customer orientation and responsiveness to urgent requests.
• Resilient with the ability to work under pressure.
• Excellent organization and prioritization skills.
• High attention to detail and quality-driven.
• Confidentiality and teamwork skills.
• Multicultural awareness and flexibility to work in shifts.
• only Immediate joiners
• both way cab facility is provided.

Job Classification

Contact Details: