International Voice Process Executive

Job Description

GREETINGS FROM SUTHERLAND

(Hiring for International Voice Process)

Job Title : Customer Support Associate

Company: Sutherland Global Services

Job Type : Full Time

About Us : We're a leading BPO company providing exceptional customer service to international clients. We're looking for talented individuals to join our team and deliver outstanding customer experiences. We're a dynamic team looking for talented individuals to join our crew!

Job Description:

We're seeking an experienced International Voice Process Associate to handle customer calls from around the world. As a key member of our team, you'll be responsible for

Key Responsibilities:

1. Customer Service: Provide exceptional customer service to international clients via phone, resolving their queries and concerns in a professional and courteous manner.

2. Communication: Effectively communicate with customers, understanding their needs and providing personalized solutions.

3. Issue Resolution: Troubleshoot and resolve customer complaints and issues in a timely and efficient manner.

4. Product Knowledge: Develop and maintain in-depth knowledge of our products and services to provide accurate information to customers.

5. Quality Assurance: Adhere to quality standards and metrics, ensuring high-quality customer interactions.

Requirements:

1. Excellent Communication Skills: Strong verbal and written communication skills, with the ability to articulate complex information in a clear and concise manner.

2. Customer Service Experience: Previous experience in a customer-facing role, preferably in a BPO or call center environment.

3. Language Proficiency: Fluency in English, with a neutral accent and good diction.

4. Technical Skills: Familiarity with CRM software and other technology tools used in a call center environment.

5. Time Management: Ability to manage time effectively, prioritizing tasks and meeting productivity standards.

6. Adaptability: Willingness to work in a fast-paced environment, adapting to changing priorities and customer needs.

What We Offer:

1. Competitive Salary: Attractive salary package, with opportunities for growth and development.

2. Benefits: Comprehensive benefits package, including health insurance, paid time off, and more.

3. Training and Development: Ongoing training and development opportunities to enhance your skills and knowledge.

4. Career Growth: Opportunities for career advancement and professional growth within the company.

Round of Interview

1. HR

2. Assessment

3. Operations

How to Apply:

Interested Folks can call on the below mentioned contact numbers for Interview rounds and more details.

Note: No Virtual interview & Immediate joiners only

Reference ID:HR Nandini (Should be mentioned on resume)

Contact Number : **

Walk in : 11AM to 5PM

Documents to Carry:

1. Resume

2. Hard Copy of Aadhar Card

Address:

Sutherland, 7th floor, Divya Sree buliding, Lanco Hills Technology Park, Lanco Hills Private Rd, Hyderabad, Telangana 500089

https://maps.app.goo.gl/LikZ4igywtzcZbPJ9?g_st=iw

REGARDS

HR

**

Job Classification

Contact Details: