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Call Center Customer Service Representative (From Home)
Mightyworks | Location:UT
| Country:United States Of America
| <strong>Job Summary - NO SALES, CUSTOMER SERVICE ONLY</strong><br /> If you enjoy speaking with people from all over the world and can turn a regular conversation into revenue for the company, we might have the perfect job for you. As a telephone customer service representative, you answer incoming calls and work with customers to help them on our products and services. A telephone representative must be passionate about what our company has to offer and truly believe in the vision. This excitement must come through on every call to guarantee that customers enjoy speaking to you and want to learn more about the company and brand. As a telephone representative, you can relax and enjoy your day in your home office while making connections all over the world.<br /> <br /> <strong>Job Details</strong> <ul> <li>Due to corona virus, working from home is mandatory <ul> <li>Home office or ability to setup (computer/laptop, internet, phone line, headset)</li> </ul> </li> <li>Background checks mandatory</li> <li>Paid Training at $10/hour</li> <li>Full Benefits Provided for entire team <ul> <li>Health, Dental, Vision & Life Insurance</li> </ul> </li> <li>Zero Out of Pocket Fees <ul> <li>If hired, sign paperwork, select training and that's it!!! </li> </ul> </li> </ul> <br /> <strong>Job Responsibilities</strong> <ul> <li>Work From Home - 30 hours a week, 4-6 of which need to be on the weekend <ul> <li>Flexible scheduling (Anytime from (5am to 11pm)</li> <li>20 hours a week minimum required. </li> <li>If you do not have phone or internet setup YET, you are encouraged to still apply. </li> </ul> </li> <li>Advise prospective and current customers by answering questions and addressing concerns about purchased products.</li> <li>Update database with new information every time a customer calls, and back up data regularly to protect sensitive customer information.</li> <li>Complete forms and record logs to create accurate, detailed files for each customer, providing insight into the target audience and what they want from the company.</li> <li>Follow organization standards to maintain quality service and guarantee customers receive exceptional service.</li> <li>Boost morale in the office by encouraging other sales representatives and adopting a team mentality on the sales floor.</li> <li>Report any necessary changes to equipment or processes that will boost productivity and efficiency and cut back on wasted costs</li> </ul> <br /> <strong>Job Qualifications (Preferred) </strong> <ul> <li>Able to pass a background check and drug screening</li> <li>Professional phone etiquette</li> <li>Well organized and great attention to detail</li> </ul> |
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