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Manager Customer Advocacy


xpatjobs       |    Location:Cebu City , Central Visayas       |    Country:Philippines

The Company

Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we''re just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we''ve started: Improving human health.

We are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We''ve already changed millions of lives and we''re ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We''ll get there by constantly reinventing unique biosensing-technology experiences. Though we''ve come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us.

Meet the team:

We are looking for a Manager Customer Advocacy who will oversee the support of customers encountering problems using the company''s products. This is a great opportunity to be part of a fast growing organization and be part of Dexcoms mission in empowering people to take control of health. This role will provide expert supervision to representatives that are answering customer inquiries, primarily over the telephone, e-mail, or facsimile.

Where you come in:

  • You will manage Customer Advocacy activities and carry out management responsibilities in accordance with the organization''s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
  • You will design and ensure Customer Advocacy processes are compliant with domestic and international regulations (i.e. CFR, MDD and ISO and other applicable regulations, Medical Device Reporting, Vigilance Reporting, Canadian Problem Reporting and other worldwide reporting requirements).
  • You will create, implement, communicate and interpret new and existing policies and procedure to appropriate stakeholders. Leverage technology and improve processes/systems in order to build and lead world-class post-market product surveillance.
  • You will communicates with local and international government regulatory agencies. This includes generating and submitting mandatory adverse event reports as required by federal law and international regulations.
  • You will participate in cross functional meetings (Quality, Regulatory, Medical Affairs, Customer Service, Manufacturing and R&D) to gather critical input in preparation for submissions and/or responses to local and international government regulatory agencies.
  • You will design and coordinate worldwide health authority reporting and/or training programs for the You will conduct Post-Market Product Surveillance department and other departments as necessary.
  • You will contribute to periodic trend and risk management review meetings.
  • You will design, distribute and educate the company and staff on product complaints and department performance metrics (e.g. weekly, monthly, quarterly, or yearly).
  • You will prepare work schedules according to budgets and workloads.
  • You will collaborate with other departments as needed in identifying and implementing work process and system improvements.
  • You will participate on new product design teams and create corporate strategy to launch new and sustain current products and create policies to process complaint documentation and report adverse events.
  • You will be a strong tactical decision-maker that works with multiple departments to obtain information, plan business strategy and handle unforeseen issues.
  • You will be aligning with corporate objectives, assist in creating quality and Customer Advocacy department objectives and work plans, and delegates assignments to subordinates to assure objectives were met and determine if improvements are required.
  • You will regularly interact with senior management or executive levels on matters concerning several functional areas, divisions, and/or customers. Requires the ability to change the thinking of, or gain acceptance from, others in sensitive situations, without damage to the relationship.
  • You will promote and maintain high-quality patient support standards within the Customer

    • Apply on Company Website
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    Manager   Customer   Advocacy   Manager Cebu City , Central Visayas   Customer Cebu City , Central Visayas   Advocacy Cebu City , Central Visayas  

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