Implementation Consultant, Commercial and Money Movement Solutions xpatjobs Pasay , Metro Manila
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Implementation Consultant, Commercial and Money Movement Solutions


xpatjobs       |    Location:Pasay , Metro Manila       |    Country:Philippines

Job Description And Responsibilities

  • Provide quality project management and implementation support to Visa client institutions, processors and third-party platforms in assigned region to ensure client expectations are exceeded.

  • Create and maintain implementation best practices for money movement and commercial card products using project management methodology and payments industry knowledge.

  • Coordinate directly with clients to understand product setup requirements and facilitate product installations, conversions and maintenance requests without client impact.

  • As a subject matter expert, acquire and maintain a deep understanding of supported services to train and consult customers and internal stakeholders on optimum delivery and adoption of our products.

  • Be the voice of the customer - Represent clients feedback, enhancement requests, system or operational requirements as well as negotiate and manage expectations internally and externally.

  • Prepare and maintain detailed project scope documents, project plans, status reports, and issue log.

  • Report client project accomplishments and deliverables to management on weekly or monthly basis and consistently log project progress on Microsoft Dynamics, Teams and SharePoint.

  • Build and enhance positive working relationships with key Visa client institutions, technology providers and internal stakeholders.

  • Manage alignment with client tactical and strategic initiatives while balancing against Visa deliverables and commitments.

  • Proactively identify opportunities and implement recommendations to increase service quality and efficiency.

  • Work independently with minimal supervision for own assignments and must be able to take the initiative to resolve challenging and complex problems within the established deadlines.

  • Stay current with industry and client trends and maintain a strong knowledge of Visa payment products and services.

  • While the role is based in Pasay, you will be providing services to clients across the Asia Pacific region.

    • This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

    Qualifications

    - Bachelor''s Degree in Computer Science, Information Technology or equivalent qualifications.
    - Minimum 8+ years of experience in product or /project management, implementation or technical support in the payments industry and /technology industry.
    - Functional implementation experience, business analysis. testing, training, or technical support experience in a B2B client-facing role.
    - Ability to apply project management methodology to effectively manage and prioritize projects under minimal supervision.
    - Responsible for own workflow assignments and must be able to take the initiative to resolve problems and meet deadlines.
    - Experience with API project implementations and technology such as HTML, JSON, XML, SQL along with tools such as SOAP UI and Postman is a fundamental requirement.
    - Good experience with data-interfacing projects to downline platforms for reporting and reconciliation of commercial card data.
    - Knowledge of secure communication protocols such as SFTP, FTP/S and HTTPS, PGP and message level encryption.
    - Must be able to understand technical documents such as client facing guides and/or messaging specifications.
    - Ability to break down problems into solvable components and utilize existing support mechanisms to resolution.
    - Excellent verbal and written communication skills, attention to detail and interpersonal skills in negotiating and influencing internal and external stakeholders.
    - Ability to communicate clearly with internal leadership team on project status and action items.
    - Excellent presentation skills and ability to build effective and clear presentation materials.
    - Good knowledge of standard MS Office tools (E.g., MS Project, Excel, PowerPoint, Word, Visio, etc.).

    What will also help:
    - Knowledge in credit card processing and card processing systems is highly desired.
    - Experience working with expense and workflow management as well as financial solutions such as SAP Concur, Oracle iExpense, SAP Hana, Coupa, etc. is highly desired.
    - Experience with commercial card solutions such as Central Travel Account, Virtual cards is an added advantage.
    - Ability to converse or read Chinese, Japanese or Korea is a plus.
    - Previous experience in roles such Software Development, Technical Support

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    Tags :
    Implementation   Consultant,   Commercial   Money   Movement   Solutions   Implementation Pasay , Metro Manila   Consultant, Pasay , Metro Manila   Commercial Pasay , Metro Manila   Money Pasay , Metro Manila   Movement Pasay , Metro Manila   Solutions Pasay , Metro Manila  

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