Spanish Customer Service Associate (PHP 70,000 - PHP 75,000 gross) xpatjobs Pasay , Metro Manila

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Spanish Customer Service Associate (PHP 70,000 - PHP 75,000 gross)


xpatjobs       |    Location:Pasay , Metro Manila       |    Country:Philippines


BENEFITS : HMO on Day 1
Government-mandated benefits
Competitive salary package
Sick Leave
Vacation Leave
Performance incentives
2 days off per week
Other incentives
Equipment will be shouldered by the company JOB DETAILS : Company Profile: This company is supporting customer care, finance and accounting, sales/marketing, back office, healthcare and providing strategic advantage to their clients.

Position: Spanish Customer Service Associate
Industry: BPO Company
Location: Pasay City
Salary: PHP 70,000 - PHP 75,000 gross
Schedule: Nightshift
Work set-up: Hybrid (Office visits are standard 3-4 times per month)

Requirements:
Open for Native Spanish speakers with Resident Visa
Proficient in both Spanish and English language
Preferably with 1-year experience in BPO
Experience working with email, chat & voice support is a big advantage
Preferably with experience in collections or customer service support in the US medical billing industry.

Responsibilities:
Perform customer support via phone, chat, and email both in English and Spanish language
Understands how the medical insurance industry works.
Take the initiative to recommend and implement quality process improvements based on identified trends or other gaps in knowledge
Corrects and/or updates patient registration data.
Handles patients'' calls related to their outstanding balances.
Transcribes voicemails from patients and returns the patient''s message.

Recruitment Process:
Resume Screening
Initial Interview
Language assessment (Both written and verbal)
Operations Managers Interview
Client Interview
Job Offer





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