Team Leader (Batangas & Cavite) xpatjobs Imus , Calabarzon
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Team Leader (Batangas & Cavite)


xpatjobs       |    Location:Imus , Calabarzon       |    Country:Philippines

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally.Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moments notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees'' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee''s career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

So what does a Team Leader really do? Imagine yourself going to work with one thing on your mind: to provide the best customer experience for your clients through your team. At the same time, as you look at your tasks for the day, you must drive the performance of your Teammates for them to continuously hit their goals. You must coach and manage them and act as a bridge between your Teammates and the other departments.

As a Team Leader, you will:

  • Manage day-to-day planning and operations of your team;

  • Make sure that each of your Teammates delivers on his/her Service Level Agreements (SLAs) and achieves his/her Key Performance Indicators (KPIs);

  • Organize and handle the team and make sure everyone adheres to their schedules;

  • Train and help in the development of your team by conducting team huddles and coaching sessions;

  • Evaluate the strengths and weaknesses of your Teammates;

  • Offer solutions for your teams growth and development;

  • Create reports of your teams performance and document feedback from your client;

  • Manage issues that might arise, including HR-related ones;

  • Think of solutions creatively; and

  • Act as the liaison between the management and your team.

    • So, do you have what it takes to be a Team Leader?

    Requirements:

  • At least two (2) years of relevant Team Leader experience in an outsourcing or similar company, managing a minimum of 10 teammates while working in a customer support role;

  • Excellent verbal and written communication skills;

  • Above-average technical know-how;

  • Previous experience working in phone, email, and live chat customer support roles;

  • Familiarity with e-Commerce, ZenDesk, or any other CRM tools; and

  • Flexibility and willingness to work on different shifts.

    • Join TaskUs, Business Intelligence''s 2022 Best Place to Work," and experience a workplace that truly commits to being #PeopleFirst! These Ridiculously Good perks and benefits* are available for you!

  • Scholarship program for your children

  • HMO benefits for you and up to 2 dependents after 2 weeks of employment

  • Wellness programs

  • Retirement savings program with company matching

    • On-site perks:

  • World-class, Ridiculously Refreshing workspaces

  • Gym and recreational areas

  • Unlimited coffee

  • Free healthy lunch

  • Daycare for your kids while you''re on shift

  • Happy Hours, Time Outs, and other on-site events to enjoy

    • *Terms & Conditions apply

    At TaskUs, we believe our employees always come first. Leaders are expected to put their line of direct rep

    Apply on Company Website
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    Team   Leader   (Batangas   &   Cavite)   Team Imus , Calabarzon   Leader Imus , Calabarzon   (Batangas Imus , Calabarzon   & Imus , Calabarzon   Cavite) Imus , Calabarzon  

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