Credit Control Lead

Rentokil Initial is an international business services company employing 68,400 colleagues across 90 countries.

We strive to protect people and enhance lives, for example by controlling pests, and improving hygiene. We are experts in the fields we operate in, investing in training, science, innovation and technology. Listening and acting on feedback is part of our culture to support colleagues and our customers. Rentokil Initial regards equality and fairness as a fundamental right of all of its colleagues. We live our values of Service, Relationships and Teamwork which were identified by our colleagues across the world.

Awards

Rentokil InitiaI Philippines is officially ranked in the top three most engaged places to work in the Philippines, as part of the annual Korn Ferry Employee Engagement Awards 2018.

Philippine Best Employer Brand Awards 2019.

Find out more on careers.rentokil-initial.com

Requirements

Your day-to-day responsibilities will include:

1. Billing Invoicing:
• Ensure proper billing procedures are followed and that invoices are generated in accordance with company policies and customer contracts.
• Ensure that all billing discrepancies or issues are resolved promptly by working with the relevant departments.
2. Collection Management:
• Monitor overdue accounts and ensure efficient follow-up for collections.
• Assist in negotiating payment terms or payment plans with customers to ensure timely settlement.
• Resolve escalated collection issues and ensure compliance with internal policies.
3. Dispute Resolution Management:
• Lead the resolution of customer billing disputes, working closely with customers to identify issues and provide timely solutions.
• Coordinate with Billing, Account Management, and Customer Support teams to address and resolve disputes professionally.
• Minimize the impact of disputes on the overall collection process by ensuring efficient resolution.
4. Team Support Supervision:
• Assist the Manager in overseeing the performance of the Billing Collections team.
• Provide guidance and support to team members, ensuring they meet performance goals and adhere to departmental policies.
• Monitor daily operations and distribute tasks efficiently within the team.
5. Reporting Performance Monitoring:
• Prepare regular reports on accounts receivable, collections performance, dispute resolution, and aging accounts.
• Analyze KPIs like DSO (Days Sales Outstanding) and bad debt, and provide insights for improvements.
6. Customer Interaction Relationship Management:
• Maintain strong relationships with customers by addressing inquiries, payment issues, and disputes effectively.
• Ensure that customers are informed of their account status and assist them in managing payments.
7. Assist in Achieving Department Goals:
• Collaborate with the Manager to establish and implement strategies to achieve department goals, including cash flow targets and timely collections.
• Support the achievement of key departmental KPIs by motivating and managing team performance.

Do you have what it takes? If you want to be considered for this role you will need:

• Candidate must be a graduate of Bachelors degree in finance, Accounting, Business Administration, or a related field.
• 3-5 years of experience in billing, collections, or accounts receivable, with at least 1-2 years in a supervisory or leadership role.
• Strong knowledge of billing processes, collections procedures, and dispute resolution strategies.
• Proficient in accounting software (e.g., SAP, Oracle) and Microsoft Applications.
• Strong negotiation and problem-solving skills.
• Excellent communication skills, with the ability to manage customer relationships and resolve disputes effectively.
• Analytical abilities to generate reports and analyze performance data.
• Applicants must be willing to work in Kalawaan, Pasig City
• Full-Time position(s) available.

Benefits

Are you interested? Here''s what you can expect when you join us...

Benefits From Start Date:

• HMO (Health Insurance)
• Paternity / Maternity Leave (if applicable)
• 13th Month Pay other Statutory benefits
• Group Personal Accident Insurance
• Group Term Life Insurance