Multilingual Service Desk Analyst (Norwegian) xpatjobs Taguig , Metro Manila
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Multilingual Service Desk Analyst (Norwegian)


xpatjobs       |    Location:Taguig , Metro Manila       |    Country:Philippines

Position Description:

Job Role and Responsibilities

Support technical incidents on Office , workstation, SharePoint, devices and platform services and other core business applications and system
Manage service requests, perform installation/uninstallation of customer approved software in the workstation
Initiate service orders to technicians on site
Perform major incident management based on agreed processes
Identify, analyze, troubleshoot and address emerging problems
Actively work to develop production environment and service delivery
Receive and implement changes in customers'' production environments according to the change process
Use remote control tools, knowledge management tools to increase solution rate
Keep clients informed on incident progress and continuously document progress of ticket solving in the service management system
Use CGIs internal knowledge management tool and facilities under given rules, guidelines and processes
Create and update knowledge base articles used by the delivery for all streamlines, for process alignment and
Independently, or in consultation with the coordinators, under the given economic framework, make relevant decisions, needed to maintain the right service quality
Contribute proactively on shift-left opportunities
Streamline, innovate and automate for better delivery of service or existing contract
Participate in operational meetings, process and quality improvements, internal, stakeholders and client collaborations actively

Experience

2 years experiences of Technical Service Desk Support

Knowledge and Skills

Deep knowledge of Microsoft Windows client operating systems
Strong troubleshooting skills to diagnose, mitigate and resolve technical issues
Knowledge of Active Directory
Knowledge in Office
Knowledge in SCCM
Knowledge in Azure AD
Knowledge in Macintosh and iOS

Others

The ability to quickly find different solutions to problems
Structured
Flexible
Responsible
Ability to prioritize
Service-oriented
Ability to take initiative
Works under pressure
Works with less supervision
Willing to keep the customer / client informed and satisfied
Willing to collaborate for service improvements

Educational Requirements

At least 2 years of college education in IT or equivalent

Skills:

  • Norwegian
  • Analytical Thinking
  • Detail-oriented

    • Apply on Company Website
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    Multilingual   Service   Desk   Analyst   (Norwegian)   Multilingual Taguig , Metro Manila   Service Taguig , Metro Manila   Desk Taguig , Metro Manila   Analyst Taguig , Metro Manila   (Norwegian) Taguig , Metro Manila  

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