Spa Therapist/Reception - DELAIRE GRAFF ESTATE

Delaire Graff Spa is looking for an experienced Spa Therapist who will be responsible for delivering a variety of spa services in a safe and comfortable manner and responding to relevant guests? queries, needs and expectations.

Main Responsibilities - Therapist

• Coordinate daily operations of full portfolio;
• Delivery of a variety of spa services: body treatments, facials, massages, waxing, micro-needling, etc.;
• Acknowledge & respond to guests queries, needs & expectations;
• Suggest & promote retail products or additional services;
• Being knowledgeable about all spa therapies & retail;
• Maintain equipment;
• Keep a clean & stocked room;
• Make sure all displays are presented fresh, clean & eye-catching;
• Make sure that the guest has the best experience & stay;
• Able to provide Delaire standard treatments to guest.

Main Responsibilities - Reception:

• Greeting, guiding, interacting and accompany guests;
• Reception duties ? telephone calls, service to walk-ins, answering questions, providing information;
• Scheduling of appointments and process payments;
• Promote services, discounts and products;
• Manage guest feedback;
• Keeping guest records & other administrative duties;
• Processing and packaging online sales.

Main Requirements:

• Relevant qualification in aesthetics i.e. Masters Diploma in Aesthetician; ITEC; CIDESCO or SAAHSP;
• Minimum 5 years spa therapist experience;
• Practical experience in massage techniques, manicures, pedicures, waxing & face/body therapies, advanced facials, holistic body treatment, etc.;
• Passionate about healing & wellness;
• Fluent in English;
• Basic computer skills;
• Well groomed;
• Excellent interpersonal & communication skills.