Walkin Drive For Process Executive - Travel Industry In Bpo

Job Description

Role & responsibilities

1. Customer Assistance: Interact with clients, travelers, and other stakeholders via phone, email, or chat to address inquiries related to travel bookings, reservations, and flight details.

2. Booking Management: Facilitate travel reservations, ticketing, and itinerary planning while ensuring accuracy and compliance with the company's policies and industry standards.

3. Issue Resolution: Handle and resolve customer complaints, concerns, and escalations efficiently and professionally, aiming to provide satisfactory solutions and maintain a positive customer experience.

4. Product Knowledge: Acquire a deep understanding of various travel destinations, airlines, hotels, car rentals, and travel packages to offer personalized recommendations and enhance customer satisfaction.

5. Quality Assurance: Conduct regular audits of customer interactions to ensure adherence to service quality standards, compliance with policies, and adherence to best practices.

6. Reporting: Generate reports on key performance indicators (KPIs), customer feedback, and service metrics, presenting findings to management and recommending actionable improvements.

7. Adaptation to Industry Trends: Stay up-to-date with industry trends, travel regulations, and changes in policies to provide accurate and current information to clients.

Preferred candidate profile

Excellent Verbal and written communication with good logical and Analytical skills is mandatory.

This profile involves interaction with international clients.

Interview Date & Time

10th May 2025 from 10:30am - 12:30pm only

Address : F3 Block Cognizant

Manyata Tech Park is located at Nagavara, Outer Ring Road, Bangalore-560045.

Note : BE , Btech , MCA not allowed for this role. Only if all the educational documents are fine will Accept the profile. Backlogs not allowed. Awaiting Results not permitted.

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