Microsoft 365 Advanced Cloud Engineer

Job Description

Job Title: M365 Trainer and IT Manager (Dual Role)
Location: Lower Parel, Mumbai
Employment Type: Full-timePosition Overview:
We are seeking a dynamic and versatile professional to take on a dual role as an M365 Trainer and IT Manager. This unique position combines leadership of the IT infrastructure and support function with expert-level training and adoption of Microsoft 365 (M365) tools across the organization. The ideal candidate is a proactive IT leader with strong technical knowledge of M365 ecosystems, excellent communication skills, and a passion for driving digital transformation through user enablement and IT excellence.Key Responsibilities:M365 Trainer Responsibilities (Approx. 80%):

• Develop and deliver engaging training sessions (virtual and in-person) for staff on Microsoft 365 applications including Teams, SharePoint, OneDrive, Outlook, Power Platform, and others.
• Create training materials such as user guides, quick reference cards, video tutorials, and FAQs tailored to various user levels.
• Drive M365 adoption by promoting best practices, productivity tips, and new feature rollouts.
• Assess and measure training effectiveness through surveys, feedback, and follow-up sessions.
• Stay updated with Microsoft 365 product updates and adjust training content accordingly.
• Act as a champion for digital workplace technologies and support users in maximizing M365 capabilities.

IT Manager Responsibilities (Approx. 20%):

• Lead and manage the organization's IT operations including hardware, software, network, and security.
• Oversee IT support services ensuring timely resolution of technical issues across the organization.
• Administer and optimize M365 environment, Azure Active Directory, and related cloud services.
• Develop IT policies and best practices, including security protocols, disaster recovery plans, and data protection measures.
• Manage vendor relationships and evaluate contracts for IT services and products.
• Plan and execute IT projects including system upgrades, migrations, and digital transformation initiatives.
• Monitor and report on IT performance metrics and compliance requirements.
• Lead and mentor IT support staff (if applicable).

Qualifications:

• Bachelors degree in Information Technology, Computer Science, or a related field. Certifications (such as MCT, MCSA, Microsoft 365 Certified: Modern Desktop Administrator Associate) preferred.
• 5+ years of IT management experience, with at least 2 years focused on M365 environments.
• Strong expertise in Microsoft 365 suite (Teams, SharePoint, OneDrive, Exchange Online, Power Automate, Power BI, etc.).
• Proven experience in designing and delivering technical training programs for diverse audiences.
• Excellent project management, organizational, and leadership skills.
• Strong problem-solving abilities and a proactive approach to IT service management.
• Excellent interpersonal and communication skills.

Preferred Skills:

• Experience with Azure, Intune, Endpoint Manager, and security frameworks.
• Knowledge of ITIL practices and frameworks.
• Experience in change management or organizational digital transformation initiatives.
• Ability to simplify complex technical information for non-technical users.

What We Offer:

• Competitive salary and benefits package.
• Opportunity to shape the digital landscape of a growing organization.
• A dynamic and collaborative working environment.

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