Specialist-Professional Services

Job Description

The Company

Our client is a global company in the fintech sector  the company works in the area of derivatives and OTC products, which are the most complex parts of the financial market. The company is the foundations of a great culture and the space to build a great organization. Their  objective is to identify individuals who have high expertise, to join their existing team of experts who are spread across the world. 

The Job

We are looking for Business Analyst who will work, as part of the Client Services team, individuals are required to produce cross-training materials in the agreed, standardized formats; take on primary & secondary responsibilities when delivering implementations & integrations with other team members; and engage in product UAT cycles.

The Specialist at all levels are expected to collaborate with other members of professional services, and other internal teams, in order to deliver implementations & integrations.

• Deliver implementations & integrations for multiple project types across the services .
• Hand over to the operations teams once live
• Day one check in with the customer
• Migrating to production, and liaising with the relevant counterparties
• Undergoing the UAT phase with the customer directly, unilaterally identifying issues, investigating those issues, and resolving those issues with the relevant internal or external team
• Gathering & setting up all required static data in UAT & production 
• System configuration in UAT and production environments
• Connectivity & integration set up in the product
• Ensure that all integration changes & set ups undergo the required 4-eye checks prior to deployment in production
• Ensure all integrations follow the integration standards outlined
• Work effectively as part of a professional services project team on each implementation and/or integration, alongside a project manager and solution design manager
• Work effectively with key internal stakeholders outside of professional services during the implementation and/or integration, such as the connectivity team, product or development teams 
• Demonstrate a positive customer experience during implementations & integrations, regardless of whether the Technical Project Manager leads discussions or is working behind the scenes on items
• Ensure all required implementation & integration documentation is produced in the standard formats defined, and is made available prior to the point of go-live, including the operations handover material
• Create cross-training materials in the pre-defined standardised formats on implementation & integration processes
• To lead implementation & integrations as a primary resource, while developing a secondary resource
• Responsive, collaborative and engaged with the internal project management team assigned to each implementation and/or integration
• Act as an escalation point for certain project types / services from a technical project management perspective

Your Profile

• Knowledge of a message formats such as FIX, XML, JSON or CSV
• Worked in the domain OTC/Derivatives 
• Ability to define and document detailed workflow processes
• Process-oriented with excellent organisational skills
• Ability to fulfil required project tasks in a timely manner
• Customer facing skills
• Creative problem solver
• Excellent verbal and written communication skills

Job Classification

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