Dutch or Flemish Customer Service Agent

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Profile

• For one of the biggest energy suppliers in The Netherlands, we are looking for a Customer Service Agent who speaks either Flemish or Dutch with English.
• In this job, you will help clients with questions or problems through phone, chat or email. These questions relate, among other things, to changes to customer data, contracts and inquiries about invoices.

Tasks

The customer care agent will handle the entire part of customer service, from A to Z, to both current and potential new customers:

To handle all the incoming questions and requests via telephone, e-mail and /or chat regarding invoicing and the dunning process, payments (incl. dropping procedure of customers, payment plans, deferred payments and when to cancel costs, tariff changes (incl. proposing a product change or a discount)

• To treat complains
• To do retention
• To increase client satisfaction while building and maintaining
• good and long-term customer relationships
• To handle move requests

Requirements

• Dutch or Flemish (C2) + English (C1)
• MS Office skills
• Experience with CRM systems & MS Office
• Strong communication skills (oral and written)
• Good logical and analytical thinking
• Responsibility, integrity, patience and willingness to learn
• Management and organisation competencies like pro-activity and critical thinking
• Social-communicative competencies: teamwork, customer orientation, communication
• Intellectual competencies: empathy, stress management and positive thinking
• Task-oriented competencies: quality of work, flexibility, sales ability and productivity

Our offer

• Paid training
• Fun, people-oriented call centre
• Market-based basic salary
• Growth opportunities
• Relocation package available

Location

Sofia (Bulgaria)