German Customer Support Specialist in Lisbon

Are you ready to live and work in one of Europe?s most beautiful cities? Join a dynamic team in sunny Porto and help customers from all over the world! Whether you're solving problems or answering questions, you?ll make a real difference every day ? all while enjoying the culture, food, and ocean views Portugal has to offer. Let your career grow where the sun always shines! ???

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Do you love helping people, speaking multiple languages, and working with smart tech? Join a fast-growing team that?s changing how small businesses accept payments!

We?ve created a simple device that lets entrepreneurs take card payments anywhere, just by using their smartphone. We believe in fair pricing, easy setup, and supporting small merchants?because everyone deserves a chance to grow.

As a Customer Support Specialist, you?ll support customers in German by answering questions and helping them use our payment products.

Your Tasks

• ? Support customers via phone, email, chat, and social media
• ? Help merchants with their products, services, and account questions
• ? Work closely with other teams like Sales and Marketing
• ? Suggest ways to make our customer service better and smoother
• ? Document cases and feedback clearly

What We?re Looking For

• ? You speak German fluently and have a good level of English
• ? You?re confident using smartphones, tablets, and computers
• ? You?re friendly, patient, and love talking to people
• ? You?re curious, like solving problems, and don?t give up easily
• ? You stay calm and organized, even when it gets busy
• ? You care deeply about making customers happy
• ? Experience in a contact center or support team is a plus

What We Offer

• ? New and modern office.
• ? Full training to help you succeed.
• ? Relocation support (if applicable).
• ? We promote inter-company mobility to work at any of our sites around the world.
• ? Private health insurance, free after six months
• ? Competitive wages (14 monthly payments per year) + bonus

Location

Porto, Portugal