Dutch/Flemish hybrid Outbound Client Advisor

Thinking about moving abroad? Check out Bulgaria, with its black sand beaches, hot springs and natural and handmade landmarks Bulgaria is a beautiful country to live in. Not only can you start living in Bulgaria you can also start to work there. We can offer you a position in a people?orientated, ambitious company. Want to start this new adventure in your personal and professional life? Take a look at this position!

We are seeking dynamic and motivated Outbound Client Advisors to join our team at one of the largest energy providers and suppliers in the Belgian market. Additionally, you?ll support customers of a leading home delivery service for frozen food and wine. This dual-role opportunity involves engaging with both prospective and existing clients to drive sales, enhance customer satisfaction, and contribute to the success of our campaigns.

Your Role

Outbound Sales

• Make outbound calls to potential customers from a provided database, including cold and warm leads.
• Listen actively to understand client needs and identify sales opportunities.
• Compare energy tariffs between the company and competitors, convincing prospects to switch energy providers and sign contracts.
• Assist clients with the digital signing process and follow up within 48 hours to ensure satisfaction.
• Contact existing clients to manage orders, reschedule missed deliveries, and inform them of any delivery changes.
• Upsell additional products or services such as energy control devices, maintenance services, e-mobility items, and frozen food or wine promotions.

Inbound Support

• Handle customer inquiries via phone or email, including order placement, appointment cancellations, rescheduling, and addressing product or service-related questions.

Customer Care

• Maintain a high level of professionalism in all interactions to ensure customer satisfaction while meeting company sales objectives.

Requirements

Education & Experience

• Diploma of Secondary Education.
• Previous experience in sales, contact centers, or the hospitality sector is advantageous but not required.

Skills & Competencies

• Language Skills: High proficiency in Dutch (preferably Flemish) and a good command of English. Native-level French is also an asset.
• Technical Skills: Basic PC skills (MS Office, Salesforce).
• Soft Skills:
  • Strong communication skills with excellent writing ability.
  • Customer orientation with the ability to build and maintain strong relationships.
  • Persuasiveness with clear explanations and well-formed arguments.
  • Empathy to understand and address customer needs effectively.
  • Confidence, positivity, and a proactive attitude.
  • Adaptability to embrace changes as opportunities for growth.
  • Teamwork with a focus on collective success over individual ambitions.

Benefits

• Competitive basic salary with performance-based incentives.
• Comprehensive three-day training combining classroom instruction and on-the-job learning.
• Flexible work options: office-based, hybrid, or fully remote depending on your location.
• Full-time (40 hours/week) and part-time (minimum 30 hours/week) roles available.
• Opportunities for career advancement to positions like Senior Agent or Team Lead.
• Additional perks including private health insurance and a relocation package for eligible candidates.

Location

Sofia or remote, Bulgaria