Dutch Customer Service

Want to work and live in an international environment? Check out this position! Have you always been interested in different cultures, traditions, values, and habits? Move to Valencia and start a new job in an international company where you can work with colleagues from a lot of different cultures. So it is the perfect place to learn more about different cultures, develop your intercultural skills and extend your international network!

For a new project, for a leader in the online payment industry, we are looking for technical support agents. As a technical support agent, you will provide our customers with top-class support (both technical and administrational).

Technical and general support is provided by telephone to Dutch entrepreneurs who use our pin machine. These can be both small and large entrepreneurs.

Profile

• You have a native level of Dutch with a good command of the English language (B2 level at least)
• Any other language is a plus.
• You have excellent computer skills and find it challenging to work with multiple customer systems.
• Call centre experience is an added value, but not required;
• Basic computer skills are necessary;
• Able to follow procedures around sensitive data;
• Flexibility and punctuality regarding working hours (shifts including evening and weekend services).

Our ideal candidate

• Problem-solving person.
• Customer-friendly
• Organized.
• Strong in communication/social skills;
• Have a positive attitude towards changes.
• A real team player with strong listening skills.
• A service-minded person with the ability to handle conflicts in a constructive manner;
• Disciplined and accurate;
• Patient;
• Reliable.

Our offer

• Paid training
• Free Spanish lessons (once a week)
• Unique, atmospheric, people-oriented call centre, with a good dose of fun
• Market-based basic salary with the possibility of a bonus
• Employee benefits such as meal cards, transport cards, and private insurance
• Free fruit and coffee
• Growth opportunities

Location

Valencia, Spain