Sr Process Associate : Customer Service : 4 Lpa : Apply Now - IndigoJobs | Noida, Gurugram
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Sr Process Associate : Customer Service : 4 Lpa : Apply Now

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IndigoJobs       |    Location:Noida, Gurugram       |    Country:India

Job Description Hiring for Leading ITES Company In Noida for Customer Support Requirements: Min 1

Year BPO/Customer Service Experience Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro

Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11

am to 4 Pm Whatsapp Your CV @ ** Job Details: 1: Graduate With Min

1 Year Exp in Customer Support 2: Candidate Must Not Have Any Exams in the

Next 6 Months 3: Day Shifts 4: Customer Support 5: 5 Days Working 6: Salary

29000 in Hand + 4000 TA + Incentives 7: Excellent Communication Skills 8: Immediate Joiners

Preferred Job Classification Industry: BPM / BPO Functional Area / Department: Customer Success, Service &

Operations Role Category: Voice / Blended Role: Customer Retention - Voice / Blended Employement Type:

Full time Contact Details: Company: US MNC Location(s): Noida, Gurugram ..

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Sr   Process   Associate   :   Customer   Service   :   4   Lpa   :   Apply   Now   Sr Noida, Gurugram   Process Noida, Gurugram   Associate Noida, Gurugram   : Noida, Gurugram   Customer Noida, Gurugram   Service Noida, Gurugram   : Noida, Gurugram   4 Noida, Gurugram   Lpa Noida, Gurugram   : Noida, Gurugram   Apply Noida, Gurugram   Now Noida, Gurugram  

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Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Process and verify incoming payments, ensuring accuracy in transactions and resolving any discrepancies.
2. Prepare and send invoices to clients, following up on outstanding payments as necessary.
3. Maintain accurate and comprehensive records of all accounts receivable transactions.
4. Collaborate with the sales and customer service departments to resolve billing issues and improve customer satisfaction.
5. Ensure all payments are accounted for and properly posted.
6. Generate reports detailing accounts receivable status for review by the finance manager.
7. Assist in the development and implementation of policies and procedures related to accounts receivable to improve efficiency and reduce outstanding receivables.
8. Support the finance department with other tasks and projects as needed.
9. Handle and count cash drawer daily.

Competencies
1. Time Management.
2. Excellent communication skills (written and verbal).
3. Ethical Conduct.
4. Thoroughness.
5. Microsoft Programs (Word, Outlook, etc.).
6. Intermediate to advanced Microsoft Excel skills.
7. Problem-Solving.
8. Accounting Software.

Work Environment
This job operates in a clerical, office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands
This is a largely sedentary role; however, some filing is required, which would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.

Position Type and Expected Hours of Work
This is a full-time position, and typical work hours are Monday through Friday 7:30 a.m. to 4:30 p.m.


Required Education and Experience
  • Recent A/R experience (within the past 3 years) which includes posting payments to the G/L
  • Experience processing virtual/verbal credit card payments through a third-party website which includes posting them to the G/L
  • Experience Imaging customer checks to the Bank imaging system
  • Experience with weekly/monthly/bi-monthly billing
  • Experience Managing a digital filing system using Adobe pdf. files and Microsoft print to pdf.
  • Experience Calling on customer accounts for 90-day collections
  • Experience with Excel?Expert
  • Experience with 10-key calculator
  • Great phone etiquette
  • Attention to detail
  • Able to meet crucial deadlines on a daily basis

Additional Eligibility Qualifications
? Successful completion of a drug screen and background check.
? Must have a valid driver's license.
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