Branch Quality Assurance Officer xpatjobs Makati , Metro Manila
External Job Aggregation > Branch Quality Assurance Officer

Search Jobs

Search

Branch Quality Assurance Officer


xpatjobs       |    Location:Makati , Metro Manila       |    Country:Philippines

About Security Bank

We are the Philippines'' largest independent bank, having won countless awards over the years, including Philippines'' Top Employer, named by Statistica, and Best Bank for Diversity and Inclusion, awarded by Asiamoney.

Were changing how people bank. From the moment customers enter our branches to their experience online, we make them feel valued and empowered.

Now, with more than 300+ branches nationwide, BetterBanking has become the gold standard in improving the banking lives of millions of Filipinos. But were far from done.


In our constant pursuit of excellence and improvement, we create teams that support our business and each other.

The Role

As a Branch Quality Assurance Officer, you will be responsible for monitoring and ensuring that branches and BBOG Support units are compliant with the banks established policies and procedures, internal controls, and other regulatory agencies. You will report/Investigate any internal and external frauds and major operational lapses to the proper channels for immediate action. You will coach, train, and mentor branches to develop/enhance their technical skills and competence to effectively discharge their duties.

How you''ll contribute

  • Conducts technical interviews with new applicants applying for operations function in the Branch using the competency-based approach and other tools like a technical interview guide to determine if the candidate is fit for the position he or she is applying
  • Coach, trains, mentors, and guides Branch personnel during Branch visits To enhance their technical skills competency risk appreciation of their different functions
  • Conducts Branch personnel Both formal and informal pieces of training to develop/enhance their technical skills and competence to effectively discharge their duties.
  • Suggest improvements/innovations on existing policies and procedures in collaboration with concerned Units to achieve a better customer experience for both internal and external customers
  • Assess and evaluate proposed employee movements thru observation, cross-referencing of employees'' previous output, interview to determine if he is capable of handling the function, and recommend interventions to address gaps needing improvement
  • Acts as liaison officer with concerned units elevating suggestions and requests/issues raised by other Units/Branches to improve better operational processes and resolve issues raised
  • Endorses Branch-initiated CCTV requests in e-source To resolve issues such as overages, shortages/ operational lapses and
  • Conducts Branch Evaluation on Risk Management for Branches and/or Operations Evaluation on Risk Management for BBOG Support on all his/her assigned branches/BBOG units regardless of risk classification using the standard working template To review and assess compliance to regulatory rules and regulations of the assigned Branches/BBOG units
  • Reviews various documents about account opening of Branches via cross-referencing of other documents, information thru government agencies, and or existing internal watchlist system of the Bank to ensure that the Bank is complying with Know Your Customer Policy and AMLA Rules and Regulations
  • Conducts compliance review of exceptions noted in the BERM reports thru random checking to ensure that previous issues had been addressed.
  • Reviews and validates supporting documents obtained by branches from clients to ensure that inward remittances are above board and within the acceptable parameters of AMLA Rules and Regulations
  • Verifies and validates significant movements of transactions via reports such as Falcon report and reports from other Units like CCO to ensure that client transactions are commensurate with the declared source of wealth and nature of the business to comply with AMLA rules and regulations
  • Acts as Auxiliary Officer of Compliance Group through Branch Evaluation on Risk Management (BERM), Internal Reports ensuring compliance of Branches to AMLA Rules and Regulations and Other External Regulators
  • Mentor Branch personnel of newly opened branches thru the discussion of the Banks policies on internal control, procedures on account opening, and other related processes such as AMLA-related issues as embodied in the preparation checklist. To supplement learnings from training and increase their level of competency.
  • Conducts thorough branch review and due diligence of Branch identified for rationalization/closure thru review of selected processes before rationalization/closure To ensure that branch processes are in order
  • Conducts surprise visits and surprise visit compliance thru spot-checking of cash, other items such as check deposit-taking, handling of items held for safekeeping and collaterals, and other p

    • Similar Jobs




    Report / Flag this Job Ad


    Tags :
    Branch   Quality   Assurance   Officer   Branch Makati , Metro Manila   Quality Makati , Metro Manila   Assurance Makati , Metro Manila   Officer Makati , Metro Manila  

    More Jobs

    Remote Applied Data Scientists - AI Trainer ($75-$100 per hour)

    Role Overview Mercor is seeking applied data science professionals to support a strategic analyti

    '>

    Remote Corporate Development Expert - AI Trainer ($100-$100 per hour)

    Mercor is recruiting U.S./UK/Canada/Europe/Australia-based Corporate Development Experts for a rese

    Remote Bilingual Italian Finance Expert - AI Trainer ($60-$80 per hour)

    Mercor is seeking native Italian speakers who are also finance professionals based in Italy. This ro

    '>

    Remote Bilingual Simplified Chinese Finance Expert - AI Trainer ($55-$70 per hour)

    Mercor is seeking native Mandarin speakers who can read/write Simplified Chinese and are also financ

    '>