Technical Support Specialist

I started my journey with a strong IT background, traveling across Europe and Asia, before stepping into the world of recruitment in 2018 as an IT recruiter. Today, I lead my own agency, backed by an incredible team of freelance recruiters.

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Together with our global partners, we are committed to finding the best candidates and building a powerful workforce for our clients!

Join a dynamic and international team supporting a major global tech player! As a Technical Support Specialist, youll be at the forefront of delivering top-tier technical assistance to paying customers around the world. Your role will be essential in resolving issues, improving product experiences, and maintaining customer satisfaction.

Location:Manila
Work model:Onsite
Employment type: Full-time
Industry: Technology / Customer Support
Languages: English (fluent) and Chinese.
Compensation: Competitive base salary

What youll be doing:

Deliver technical support to global clients via hotline, ticket system, and email
Troubleshoot and resolve post-sales technical issues in a timely, professional manner
Record and analyze recurring problems, and report insights to internal teams
Follow up on internally assigned tasks and ensure full resolution of customer queries

What were looking for:

Bachelor''s degree in Networking, Electronics, Communications, Computer Science or similar
Fluent English (C1+) . Other languages such as Chinese, German, French, or Spanish are a big plus
Strong communication, customer service orientation, and a collaborative spirit
Previous experience in technical support, implementation, or testing is preferred
Experience in IT call center support is an advantage

Whats in it for you:

Work with a leading global tech brand
International environment with multicultural teams
Career development in a fast-growing sector
Mental health and wellbeing support
Remote/hybrid flexibility depending on your region

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