Technical Support Engineer (L2) ? IT & Network Support Dittohire Cape Town 7100
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Technical Support Engineer (L2) ? IT & Network Support


Dittohire       |    Location:Cape Town       |    Country:South Africa

Job Title: Technical Support Engineer (L2) ? IT & Network Support

Location: Cape Town CBD, South Africa

Employment Type: Full-time, On-site

Job Description:

A UK-based client is expanding operations into South Africa and is seeking experienced Level 2 Technical Support Engineers to join their Cape Town team. This role encompasses both IT Support and Network Support functions, providing an excellent opportunity for professionals with a strong background in technical support, helpdesk, or call center environments.

Key Responsibilities:

Resolve escalated technical issues related to Microsoft 365, Active Directory, Intune, and Windows Server.

Configure and troubleshoot network devices, including firewalls, switches, and VPNs.

Provide remote and on-site support to clients, ensuring timely resolution of issues.

Collaborate with first-line support teams to ensure seamless escalation and resolution processes.

Maintain accurate documentation of support activities and solutions provided.

Requirements:

Minimum of 2 years' experience in a Level 2 IT or Network Support role.

Proficiency in Microsoft 365, Active Directory, Intune, and Windows Server.

Experience with network configuration and troubleshooting, including firewalls, switches, and VPNs.

Strong problem-solving skills and the ability to work under pressure.

Excellent communication skills, both written and verbal.

Preferred Qualifications:

CompTIA A+, Network+, or similar certifications.

Microsoft Certified: Azure Fundamentals (AZ-900) or Microsoft 365 Fundamentals (MS-900).

Cisco Certified Network Associate (CCNA) or equivalent.

Benefits:

Competitive salary and benefits package.

Opportunities for professional development and certification support.

Collaborative and inclusive work environment.

Exposure to international clients and projects.

Application Instructions:

Please send a WhatApp text to my work number 0 7 9 6 7 0 0 9 0 5 with the phrase ?L2 Support? followed by a VN detailing your RELEVANT experience.

PLEASE NOTE: If you CV doesnt have MONTH and YEAR of employment it will not be accepted. Please ensure your dates are consecutive, there are no date gaps and you add your relevant experience and your campaign name for each role. Also include your reason for leaving each role.

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