Helpdesk Consultant / Sales Support Training

Our client in Tygervalley, Bellville, has a permanent role available for a Helpdesk Consultant / Sales Support Training in their Member Relations Department (not sales department, nor a call centre). This is a junior role for a candidate that has a high emotional intelligence and is empathetic with people and someone who can take the lead.

This role will support Members in a Network Marketing environment.

Who shoud apply?

- EE Requirements: All Male and Indian Female (English)

- Languages: French, African languages (excl. isiXhosa) and possibly Portuguese. 

- Candidates with prior experience in a call centre and/or

- Someone who has Customer Service experience

- Have been a youth leader in Church and/or

- Who has done charity work before and/or

- Who has business acumen

Qualifications:

• National Senior Certificate or equivalent / Bachelor?s degree in Business Management or related field will be advantageous. 

Experience:

• 2-3 years experience in Network Marketing / Entrepreneurial experience, coach and mentor entrepreneurs to reach business goals experience, customer service experience, business development, sales, or related field. 

Knowledge:

• Coaching / Mentoring Background (high EQ)
• Network Marketing 
• Computer literacy ? intermediate 

Purpose:

The purpose is to play a pivotal role in enhancing Member experience by acting as mentor and coach to support and guide our Members through their business journey to get a clear understanding of the business and the challenges/incentives/goals.  

Hats You May Wear:

1. Team player: Communicate between teams & across business units positively and confidently to achieve goals.  

2. Quality assurer: Consistently checks the detail and quality of every job they execute. 

3. Cultural ambassador: implement the values and culture in the execution of duties and through interactions with all. 

4. Relations ambassador: Communicate with Members providing feedback and solutions, whilst representing the company. 

5. Lifelong Learner: Proactive in seeking learning opportunities, commits to continuous growth and development and is adaptable to change. 

6. Motivational Maestro: Uplift and inspire Members facing obstacles or aiming for higher goals by using motivational strategies to keep Members energised and focused on their journey. 

7. Coaching Captain: Engaging in one-on-one coaching sessions with Members by providing business guidance, skills development to help Members increase their sales and reach their goals. 

Relationship building and Member Support

? Interacting successfully with new prospective Members and explaining the Business to them. 

? Developing trust relationships with existing Members through understanding their needs and proposing solutions that will help them meet their business goals. 

? Serve as the link of communication between Members and internal teams by resolving any problems faced by Members and deal with complaints to maintain trust. 

? Respond to member inquiries promptly and professionally and provide accurate information about products, business processes, and promotions. 

? Act as first point of contact and refer Member inquiries to Aftersales to ensure successful resolution. 

Coaching, Mentoring, and Continuous Support

? Provide personalised coaching, mentoring and guidance to enhance Members skills to overcome challenges, and reach their business goals. 

? Offer guidance and support to Members which fosters a positive and encouraging experience.  

? Help Members navigate obstacles and setbacks to ensure resilience and continued progress. 

? Align with the client?s mission to improve the Member experience and positively impact lives. 

? Actively listen engage with Members to understand their needs and contribute to their personal and professional growth. 

Member Business Developement

? Assist new Members in starting their business journey with the client by providing comprehensive onboarding support to help them kickstart their entrepreneurial business. 

? Educate Members on the criteria of different ways of earning rewards, PVs, and bonuses. Assist them in meeting the requirements to enhance their income. 

? Support Members in achieving their targets and advancing to the next leadership level.  

? Assist Members in developing strategies to increase sales to maximise business growth and earnings. 

System, business and product knowledge

? Full understanding of the online system.  

? Full understanding of the Business, Business Guide, and various challenges as they are presented to our Members. 

? Record keeping of all interactions with Members on the system. 

? Promote and educate Members on all new products developed.  

? Respond to Members queries relating to products in a professional manner.  

? Ad-Hoc 

? Investigate and assist Members with PV appeals to reach goals after month end has cut off. 

Member impact and growth

? Work towards the overall goal of impacting the lives of Members positively. 

? Develop strategies to help Members overcome challenges and achieve their business goals. 

? Foster a culture of support and encouragement within the team. 

? Provide personalised support and strategic guidance to Members to maximise their potential and drive overall growth of the Members. 

Commitment to Continuous Growth and Development

? Continuous commitment to attend training and to enhance own business knowledge and skills to better serve the Members. 

? Stay up to date on product knowledge, business strategies, and industry trends.