System Admin/Incident Controller (BGC, Taguig) - xpatjobs | Taguig , Metro Manila
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System Admin/Incident Controller (BGC, Taguig)

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xpatjobs       |    Location:Taguig , Metro Manila       |    Country:Philippines

Summary The company provides consumer lending through the provision of white label services to partner contracts with clients in the telecommunications, mobile virtual network operator, origina and retail sectors. It specialises in providing fintech solutions to the telecoms sectors, providing efficient device financing solutions, insurance, and servicing. Also,prides itself with putting market-aware consumer at the heart of all it does, ensuring not only the best customer experience, but also delivering robust consumer oriented regulatory compliance. Responsibilities Office 365- Setting up new users, Password reset queries Mailboxes administration, Licence Management InTune - Device Onboarding, Device Management, Asset Register SharePoint - Site and subsites ownerships, Users administration, Groups ownership Azure- Managing subscriptions, Managing accesses , Patch Management incl SLAs , VPN access management IpScape - Working with customer services to shift left responsibilities, Platform and BAU documentation Zendesk - Creating workflows, Managing accesses, Creating dashboards Ensure the right resources are working on the incident Ensure the actions for recovering are correctly logged Ensure major incidents are resolved within industry standard SLA Provide the business an update on progresses of tickets Ensure third parties are involved when necessary Provide a Post Incident Review - Post Mortem Own the subsequent problem ticket that will be created to prevent the same incident to happen again Ensure the monitoring system is updated if the incident wasnt detected Qualifications College Education preferably from related field is a plus.

Proven experience in IT Support Familiarity with IT Ticket management, Database Management, MS Azure infrastructure etc. Strong technical aptitude with the ability to troubleshoot and resolve software-related issues. Excellent communication skills (verbal and written) with a customer-centric approach. Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.

Detail-oriented, organized, and capable of maintaining accurate records. Adaptability and willingness to learn new software and technologies. Willing to work on-site, BGC Taguig Willing to be on call Why Diversify? Since 2012, Diversify has created a culture where its people come first.

With locations in Makati and BGC, working with Diversify means access to quality work spaces, the latest infrastructure and resources that have made them one of the leading offshore services providers in Metro Manila. You will immerse yourself in an open, widely diverse office culture where no idea is small enough and you constantly stay engaged with each other. Position Overview Dress Code Smart Casual Working Hours Morning shift (may transition into a mid or night Spoken Language Filipino & English Benefits Medical, Dental, Misc Allowance Company Size 1,000-1,500 Employees Average Processing Time 2 weeks Experience Diversify: Your Future Simplified ..

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System   Admin/Incident   Controller   (BGC,   Taguig)   System Taguig , Metro Manila   Admin/Incident Taguig , Metro Manila   Controller Taguig , Metro Manila   (BGC, Taguig , Metro Manila   Taguig) Taguig , Metro Manila  

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