IT Support Specialist (ZR_23487_JOB) xpatjobs Manila , Metro Manila

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IT Support Specialist (ZR_23487_JOB)


xpatjobs       |    Location:Manila , Metro Manila       |    Country:Philippines


Job Description

This is a remote position.

Schedule: Monday to Friday, 8:30 AM 5:30 PM Eastern Time (ET) (1-hour unpaid break)
Total Weekly Hours: 40 hours


Our client is seeking a proactive and experienced Technical Support Specialist to join their team. This is a fully remote role where you will be responsible for resolving a wide range of IT-related issues, ensuring system uptime, and assisting team members with technical challenges. The ideal candidate will have a solid background in IT support, excellent communication skills, and the ability to diagnose and resolve technical problems effectively.


Key Responsibilities
  • Provide timely and effective technical support to team members.

  • Troubleshoot and resolve VPN access issues.

  • Address and resolve Outlook and email-related problems.

  • Coordinate with an external IT company when necessary.

  • Handle urgent and immediate technical issues as they arise.

  • Ensure systems and tools remain operational and experience minimal downtime.

  • Assist staff with a wide range of technical challenges to maintain productivity.


Requirements