Dutch or Flemish Customer Care

Thinking about moving abroad? Check out Bulgaria, with its black sand beaches, hot springs and natural and handmade landmarks Bulgaria is a beautiful country to live in. Not only can you start living in Bulgaria you can also start to work there. We can offer you a position in a people-orientated, ambitious company. Want to start this new adventure in your personal and professional life? Take a look at this position!

Your role

For one of the biggest names in employee benefits, we are looking for a customer care agent who speaks either Flemish or Dutch with English. You are responsible for Handling inbound calls, outbound calls and administrative tasks.

Daily tasks

Calls are always with priority

To provide customer service:

• Vouchers for services - used for cleaning, ironing, grocery shopping, and transport for disabled people.

To answer incoming calls and emails about voucher usage, ordering, reimbursement, and exchange:

• Registering and logging into the website
• Change of personal data
• Orders did not arrive
• The client paid but did not receive cheques
• Request for fiscal certificates for taxes

To provide information about the legal conditions of voucher usage.

To be the connection between the regions, cleaning companies and customers.

Requirements

• Fluent in Dutch or Flemish language
• Working proficiency in English
• Experience with CRM systems & MS Office
• PC skills and very good written skills
• Diploma of Secondary Education
• Contact centre experience is an asset

Social-communicative:

• Persuasiveness
• Customer orientation
• Communication
• Effective listening

Intellectual competencies:

• Analytical thinking
• Continuous learning

Emotional competences:

• Positive thinking
• Self-motivation
• Self-confidence

Task-oriented competences:

• Quality of work
• Flexibility
• Sales ability
• Result-orientation
• Multitasking

Our offer

• Paid training
• Fun, people-oriented call centre
• Market-based basic salary
• Growth opportunities
• Relocation Package

Location

Bulgaria