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ServiceNow Discovery Administrator

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IndigoJobs       |    Location:Bengaluru       |    Country:India

Job Description Back At BCE Global Tech, immerse yourself in exciting projects that are shaping the future of both consumer and enterprise telecommunications This involves building innovative mobile apps to enhance user experiences and enable seamless connectivity on-the-go Thrive in diverse roles like Full Stack Developer, Backend Developer, UI/UX Designer, DevOps Engineer, Cloud Engineer, Data Science Engineer, and Scrum Master; at a workplace that encourages you to freely share your bold and different ideas If you are passionate about technology and eager to make a difference, we want to hear from you! Apply now to join our dynamic team in Bengaluru Summary We're seeking someone to join our Discovery Operations team as a ServiceNow Discovery Administrator to manage and optimize the ServiceNow Discovery (ITOM) module, with expertise in MID Server Installation, ACC agent management, automation and orchestration tools and DevOps tool sets Key Responsibilities Contribute to the functioning of complex projects and initiatives Act as a subject matter expert in infrastructure architecture and design Provide technical support in designing and implementing new onboarding of network discovery Interact regularly with team members and occasionally leadership on a range of topics Drive automation initiatives to streamline operations and increase efficiency Lead root cause analysis and post-incident reviews to drive continuous improvement System Maintenance and Troubleshooting Perform routine maintenance tasks, including system health checks, patch management, and performance tuning Monitor and manage system updates, annual upgrades, and patches to maintain platform security and performance Troubleshoot and resolve incidents and service requests related to the ServiceNow platform Platform Customization and Development Customize and configure the platform, including the employee portal, workflows, forms, and reports, to meet IT and business requirements Develop and implement custom applications, modules, and system integrations based on organizational needs Collaborate with stakeholders to gather requirements and translate them into functional solutions Help develop and ensure adherence to best practices for update set promotion between instances Maintain thorough documentation of customizations and configurations Required Skills ServiceNow Discovery Expertise In-depth knowledge of ServiceNow Discovery, including configuration, customization, and troubleshooting Configuration and CustomizationAbility to configure and customize ServiceNow Discovery to meet specific organizational needs TroubleshootingSkills to diagnose and resolve issues that arise during the discovery process Probes and SensorsUnderstanding of how to use and customize probes and sensors to collect and process data PatternsKnowledge of creating and modifying discovery patterns using Neebula Discovery Language (NDL) CMDB Management: Understanding of Configuration Management Database (CMDB) principles and best practices Data IntegrityEnsuring the accuracy and completeness of data within the Configuration Management Database (CMDB) Relationship MappingUnderstanding and maintaining relationships between Configuration Items (CIs)2 Network and Infrastructure Knowledge: Familiarity with network protocols, server infrastructure, and cloud environments Network ProtocolsFamiliarity with protocols such as TCP/IP, SNMP, and SSH1 Server InfrastructureUnderstanding of server types, virtualization, and cloud environments Virtual NetworksConfiguring and managing virtual networks, subnets, and VPNs within cloud environments Load Balancing and ScalingSetting up load balancers and auto-scaling groups to ensure high availability and performance Analytical Skills Problem-Solving: Identifying and resolving issues during the onboarding process Issue IdentificationQuickly identifying and diagnosing issues during the discovery process Root Cause AnalysisConducting thorough analyses to determine the causes of problems Performance Tracking: Monitoring EffectivenessUsing metrics and KPIs to track the success of onboarding programs Data AnalysisAnalyzing data to identify trends and areas for improvement1 Continuous Improvement: Feedback ImplementationGathering and incorporating feedback to enhance onboarding strategies Process OptimizationContinuously refining processes to improve efficiency and effectiveness NICE TO HAVE Technical Skills Cloud Platform Expertise AWS, Azure, Google CloudProficiency in major cloud platforms, including Amazon Web Services (AWS), Microsoft Azure, and Google Cloud Platform (GCP) ServiceNow IntegrationExperience integrating ServiceNow with these cloud platforms to automate discovery and asset management Scripting and Automation: Proficiency in JavaScript and ServiceNow's scripting environment to automate tasks and workflows JavaScript ProficiencyWriting and debugging scripts within the ServiceNow environment AutomationCreating automated workflows to streamline discovery processes Integration Knowledge: Experience integrating ServiceNow with other systems and tools using APIs and web services APIs and Web ServicesExperience integrating ServiceNow with other systems using REST and SOAP APIs1 MID Server ManagementSetting up and managing MID Servers for secure communication between ServiceNow and other systems1 API Management: REST and SOAP APIsSkills in developing, managing, and integrating APIs for seamless communication between ServiceNow and cloud services2 API SecurityEnsuring secure API interactions and managing authentication and authorization Interpersonal Skills CommunicationAbility to explain technical concepts clearly to both technical and non-technical team members CollaborationWorking effectively with cross-functional teams, including IT, security, and operations Training and SupportProviding guidance and support to new users and team members Adaptability FlexibilityAdapting to different team dynamics and individual needs Learning AgilityStaying updated with the latest ServiceNow features and best practices Change ManagementManaging and facilitating change within the team Additional Information Job Type Full Time Work ProfileHybrid (Work from Office/ Remote) Years of Experience5+ Years LocationBangalore What We Offer Competitive salaries and comprehensive health benefits Flexible work hours and remote work options Professional development and training opportunities A supportive and inclusive work environment Job Classification Industry: IT Services & Consulting Functional Area / Department: IT & Information Security Role Category: IT Support Role: IT Support - Other Employement Type: Full time Contact Details: Company: BCE Global Tech Location(s): Bengaluru ..

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