Service Delivery Ops Associate Manager

Job Description

Skill required: Financial Planning & Analysis - Financial Planning and Analysis (FP&A)

Designation: Service Delivery Ops Associate Manager

Qualifications:Any Graduation

Years of Experience:10 to 14 years

What would you do?

1. Financial Planning and Analysis Expertise Strong knowledge of financial forecasting, budgeting, and variance analysis. Proficiency in creating financial models for scenario planning. Experience in cost control, margin analysis, and profitability assessments. Rolling forecasts as above, including the managing of a diverse range of inputs, identifying risks & opportunities, providing insight and commentary as required
2. Retail Industry Knowledge Understanding of retail-specific KPIs such as sales per square foot, inventory turnover, gross margin, and footfall conversion rates. Familiarity with retail trends like omnichannel strategies, e-commerce, and seasonal demand fluctuations.
3. Advanced Analytical Skills Proficiency in analyzing large datasets and translating insights into actionable business strategies. Monitor Actual financial performance against forecasts & budgets, provide in-depth analysis & commentary (Tier 2, Tier 3) with actionable insights Hands-on experience with analytical tools like Power BI, Tableau, or Alteryx.
4. Strategic Thinking Ability to align financial planning processes with long-term business goals. Competence in evaluating capital expenditure, ROI, and strategic investments. Financial planning and analysis (FP&A) refers to the processes designed to help organizations accurately plan, forecast, and budget to support the company s major business decisions and future financial health. These processes include planning, budgeting, forecasting, scenario modeling, and performance reporting.

What are we looking for?

• ERP/ any certification requird Experience with ERP systems (e.g., SAP, Oracle, Microsoft Dynamics).
• Familiarity with reporting & analytics tools (e.g., Cognos Analytics, Anaplan, Power Bi, Hyperion, Tableau).
• Advanced Excel: Strong skills in Excel (pivot tables, macros, VLOOKUPs) for data analysis and reporting.
• Advanced knowledge of financial planning tools
• Education Post-graduate, MBA (Finance) preferred CA/CFA/CPA preferred Certification/Experience in developing Financial Models, reports & metrics Proven experience in FP&A, management reporting & Strategic Planning

Good to have skills

1. Retail Industry Knowledge: Familiarity with the retail business model, including seasonal trends and customer behavior. Understanding of SKU-level analysis and inventory management impact on profitability.
2. Cost Optimization: Experience in identifying and analyzing cost-saving opportunities in retail operations.
3. Revenue Optimization: Insights into pricing strategies, promotional planning, and sales channel performance.

Roles and Responsibilities:

1. Financial Planning and Analysis Expertise Strong knowledge of financial forecasting, budgeting, and variance analysis. Proficiency in creating financial models for scenario planning. Experience in cost control, margin analysis, and profitability assessments. Rolling forecasts as above, including the managing of a diverse range of inputs, identifying risks & opportunities, providing insight and commentary as required
2. Retail Industry Knowledge Understanding of retail-specific KPIs such as sales per square foot, inventory turnover, gross margin, and footfall conversion rates. Familiarity with retail trends like omnichannel strategies, e-commerce, and seasonal demand fluctuations.
3. Advanced Analytical Skills Proficiency in analyzing large datasets and translating insights into actionable business strategies. Monitor Actual financial performance against forecasts & budgets, provide in-depth analysis & commentary (Tier 2, Tier 3) with actionable insights Hands-on experience with analytical tools like Power BI, Tableau, or Alteryx.
4. Technical Proficiency Advanced Excel skills, including VBA and macros. Knowledge of ERP systems (e.g., SAP, Oracle, Workday). Experience with financial planning tools like Anaplan, Hyperion, or Adaptive Insights.
5. Strategic Thinking Ability to align financial planning processes with long-term business goals. Competence in evaluating capital expenditure, ROI, and strategic investments.
6. Stakeholder Management Proven ability to collaborate with C-level executives and cross-functional teams. Strong communication and presentation skills to convey financial insights to non-finance stakeholders.
7. Compliance and Risk Management Knowledge of financial compliance standards (e.g., GAAP, IFRS). Ability to identify and mitigate financial risks.
8. Leadership and Team Management Experience in managing FP&A teams, mentoring junior analysts, and driving team performance. Monitor analyst reports, market trends & industry benchmarks Skill in fostering a collaborative and high-performing work environment.
9. Investor Relations Lead preparation & review of investor presentations, group reporting & flash reports Serve as the primary contact for inquiries & business head meetings
10. Problem-Solving and Decision-Making Capacity to address complex financial challenges under tight deadlines. Data-driven decision-making to enhance operational efficiency and profitability.
11. Adaptability Flexibility to adapt to the dynamic retail landscape and technology advancements. Proficiency in managing change and handling ambiguous situations effectively.

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