Servicenow Developer

Job Description

Role Overview

As a Lead Software Engineer at Mercer, you will play a pivotal role in our strategic engineering group, championing best practices, quality, and our overarching engineering vision in the rapidly evolving landscape of technology. As a respected leader within the engineering community, you will serve as a role model for your peers, guiding and inspiring other engineers to embrace innovation, particularly in the realm of artificial intelligence.

This hands-on position requires you to be a product builder who leads by example, ensuring the successful delivery of solutions that adhere to the principles of Qualitative Engineering, which include:

• Security
• Scalability
• Reliability
• Maintainability
• Testability
• AI Integration

In a transformative organisational environment, you will act as a catalyst for change, advocating for a servant leadership style that prioritizes the needs of your team. Your primary goal will be to nurture and develop the talents of your engineers, fostering a strong future for our engineering organisation while encouraging the exploration and integration of AI technologies to drive innovation and efficiency.

What can you expect?

• Being a part of a global team of professionals
• Interact and work closely with Business Systems & IT Leadership to share best practices, coordinate efforts, build strategic plans/budgets, and continuously improve.
• Contribute to customer growth and satisfaction by delivering quality solutions for both internal and external products
• Analyzes, documents and implements solutions aligned with Companys long-term goals.
• Focuses on continuous improvements to team and processes to achieve highest efficiency and create maximum value.
• Works with Lead Developer, Architect, Platform Owner and Stakeholders to address escalated issue

What is in it for you?

• Holidays (As Per the location)
• Shared Transport (Provided the address falls in service zone)

We will count on you to:

• Lead and manage an engineering organisation, overseeing one or more development managers and their teams to drive performance and innovation
• Build, support, and mentor high-performing teams, fostering an environment that encourages professional growth and maximises individual potential
• Write high-quality, maintainable code based on Agile user stories, including unit tests that comply with established coding standards and guidelines, while leveraging AI development productivity tools such as GitHub Copilot to enhance coding efficiency
• Integrate AI solutions into existing products and new developments, ensuring alignment with organisational goals and enhancing overall product functionality
• Collaborate closely with data scientists and AI specialists to implement machine learning models and AI-driven features, leveraging prompt engineering techniques to optimise model performance and usability
• Actively participate in the MMC Technology community, contributing to discussions, collaborations, and learning opportunities related to AI and software development best practices
• Demonstrate strong problem-solving skills and promote the principles of code reuse and modular design across teams and the organisation
• Advocate for best practices in software development and AI integration, ensuring that the team remains at the forefront of technological advancements
• Work in partnership with the Lead Test Engineer to develop and implement a robust Test Engineering Strategy that incorporates AI-driven testing tools and methodologies
• Champion agile practices that are foundational to successful product delivery, encouraging iterative development and continuous improvement
• Foster a diverse, inclusive, and collaborative work environment where all ideas and opinions are valued, promoting innovation and creativity
• Build strong relationships with product owners, solutions architects, analysts, and leadership to ensure alignment with business objectives and the effective integration of AI capabilities into the development process
• Contribute to thought leadership and strategic direction for the Software Engineering organization

What you need to have:

We are seeking a Senior Engineer with a proven track record of working on multiple products, particularly those that leverage AI technologies. The ideal candidate will possess:

• Lead the development of ServiceNow IRM solutions, ensuring alignment with business requirements and best practices.
• Oversee the development team, providing guidance, mentorship, and support to junior developers.
• Conduct code reviews and ensure adherence to coding standards and best practices.
• Troubleshoot and resolve complex technical issues related to the ServiceNow platform.
• Stay current with ServiceNow updates and enhancements, recommending improvements to existing processes.
• Develop and maintain documentation for technical designs, processes, and procedures.
• Work closely with IT and business teams to ensure successful implementation and integration of solutions.
• Strong communication skills, enabling effective interaction with both technical and non-technical colleagues in a cross-functional environment, facilitating collaboration on AI-driven projects
• A successful history of delivering software across a diverse range of languages, technologies, and platforms, with a particular emphasis on AI integrations and their application in real-world scenarios
• Excellent people management skills, with the ability to build collaborative and innovative teams that embrace AI and machine learning as integral components of the development process
• Familiarity with Agile at Scale, Lean, and Continuous Delivery methodologies, including Continuous Integration, Test-Driven Development, and Infrastructure as Code, with an understanding of how these practices can enhance AI development
• Proven experience in security-driven design practices, with the ability to address SAST/DAST findings effectively, particularly in the context of AI applications
• Proficiency in CI/CD and DevOps practices, including the use of Quality Gates to maintain high code quality, especially when integrating AI components into the software lifecycle
• Experience in troubleshooting and leveraging the observability ecosystem, particularly with Datadog, to enhance application performance and reliability

Technical Skills or Qualifications Required:

• ServiceNow expertise IRM, GRC, scripting, UI policies, Flows, Workspaces, Workspace configuration
• API & integration experience - Working with REST APIs, JSON, and ServiceNow Spokes
• Strong knowledge of ServiceNow platform capabilities, including scripting, workflows, and integrations
• Strong understanding of ServiceNow platform capabilities and modules
• Proven experience implementing complex ServiceNow solutions
• Excellent communication skills both verbal and written in English
• Experience leading team/mentoring junior developers
• Understanding of Operation Risk and Compliance Management processes.

Qualifications:

• Bachelors degree in Computer Science, Information Technology, or a related field
• 5+ years of experience in ServiceNow development, with a focus on the IRM module

What makes you stand out?

• ServiceNow certification (ServiceNow Certified System Administrator and ServiceNow Certified Application Developer, Certified Implementation Specialist Risk & Compliance preferred)
• Experience with ServiceNow ITSM and ITOM modules is a plus
• Nice to have ServiceNow Certified Technical Architect (CTA) Certification
• Ability to work collaboratively in a team environment and communicate effectively with technical and non-technical stakeholders

Values and Culture:

Our team comprises all sorts of people from all sorts of backgrounds. We believe everyone brings value and a unique perspective and want promote a fun and diverse culture. To help us succeed we hope that you can demonstrate:

• A genuine passion for technology
• A clear commitment to creating brilliant products that will give our clients the edge
• A willingness to work fluidly and respectfully with our incredibly talented team

Marsh McLennan (NYSE: MMC) is the worlds leading professional services firm in the areas of risk, strategy and people. The Companys more than 85,000 colleagues advise clients in over 130 countries. With annual revenue of $23 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses. Marsh provides data-driven risk advisory services and insurance solutions to commercial and consumer clients. Guy Carpenter develops advanced risk, reinsurance and capital strategies that help clients grow profitably and pursue emerging opportunities. Mercer delivers advice and technology-driven solutions that help organizations redefine the world of work, reshape retirement and investment outcomes, and unlock health and well being for a changing workforce. Oliver Wyman serves as a critical strategic, economic and brand advisor to private sector and governmental clients. For more information, visit marshmclennan.com, or follow us on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one anchor day per week on which their full team will be together in personRole & responsibilities

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